Personal Banker

PNC•Philadelphia, PA

1d•Onsite

About The Position

The Personal Banker works within PNC's Retail organization at the Welsh Road branch in Philadelphia, Pennsylvania. The role acquires and deepens the branch customer base through proactive sales and service, manages the customer experience, identifies opportunities to support customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The banker positions PNC solutions to generate revenue and build customer loyalty. The role uses internal and outbound interactions—including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to identify appropriate customer solutions. It delivers a full PNC conversation with each client, educates customers about transaction-management options and available technology, and uses product and procedural knowledge to resolve customer problems. The banker also adheres to policies and procedures, applies sound judgment to manage risk, and participates in accurate and efficient branch operations. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge. A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to meet their needs.
Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and identifying and avoiding potential loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service