Personal Banker

Commerce Bank•Kansas City, MO

27d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Lee's Summit Woods Chapel location. Personal Bankers serve as ambassadors of the Commerce Bank brand, building lasting relationships with customers, coworkers, and other areas of the business. They identify customers’ financial needs and recommend solutions that support their financial health. The role provides tools, resources, training, and opportunities for career development. Compensation is $20.55–$25.05 per hour, with eligibility for additional performance-based incentive compensation. The position may be filled as a Personal Banker I or Personal Banker II depending on experience and education. Applicants must be eligible to work in the United States without sponsorship now or in the future. Candidates selected may be eligible for employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, paid personal time, career development, education assistance, and voluntary supplemental benefits. Federal regulations require an investigatory consumer report that discloses credit history; candidates considered for the position will be asked to authorize the report.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing excellent customer service.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with the company’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Deliver an excellent customer experience in person and over the phone, ensuring customers’ financial needs are met.
Listen to customers, understand their needs, and recommend appropriate products and services.
Educate customers on retail products and digital solutions that support financial wellness and contribute to sales goals.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Develop and maintain relationships with customers, coworkers, and other areas of the business.
Meet individual and team sales and customer service goals.
Perform other duties as assigned.