Personal Banker

PNC Bank•Rocky River, OH

4d•Onsite

About The Position

The Personal Banker works within PNC’s Retail Branch organization and is based in Rocky River, Ohio. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial well-being, and positions PNC solutions to increase revenue and customer loyalty. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The Personal Banker uses a defined sales process—including outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to identify customer needs and recommend appropriate solutions. The role also collaborates with ecosystem partners and community Centers of Influence, educates customers about financial transaction options and technology, resolves customer problems, manages risk, and supports efficient and accurate branch operations. Successful candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires three or more years of experience; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires three or more years of experience.
Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and applying that understanding to customized solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No employment visa sponsorship or STEM OPT participation is available for this position.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service