Personal Banker - Doylestown (Full-time)
About The Position
Provident Bank seeks a Personal Banker to build relationships with current and prospective customers, understand and address their financial needs, and provide a positive experience during branch interactions. The role combines financial transactions with sales and service duties, and daily responsibilities may vary according to branch needs. The Personal Banker processes transactions, opens and services accounts, cross-sells products, conducts customer needs assessments, develops a book of business, and researches or resolves account questions. The role also promotes bank products and refers customers to other departments when appropriate. The position is responsible for meeting deposit, loan, revenue, sales, and referral expectations, as well as managing and balancing cash drawers. The Personal Banker supports the Assistant Branch Manager with branch responsibilities, daily processes, end-of-day functions, and reporting. The position may be eligible to obtain Life and Health licensing. Employees work under general supervision and are expected to follow the Bank’s Code of Ethics, Core Values, and Mission Statement.
Requirements
- High school diploma or GED.
- At least 6 months of sales and service experience in a customer-facing retail environment.
- Strong interpersonal skills, including listening, written communication, and verbal communication.
- Ability to work a flexible schedule based on business needs.
- Positive and professional demeanor with customers and coworkers.
- Strong math and analytical skills.
- Understanding of and adherence to safety and security practices.
- Good relationship-building skills.
- Ability to establish strong connections with customers and prospective customers through consultative conversations and sales presentations.
- Strong customer service and advocacy skills.
- Strong organizational and time-management skills.
- Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
- Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications, negotiating, or extending terms of a mortgage or other loan secured by a residence.
- Willingness and ability to work required overtime.
- Willingness and ability to travel to other locations or branches and adapt to new job locations and reassignments.
Nice To Haves
- Prior retail banking experience.
- Life and Health licenses to support the investment program.
Responsibilities
- Meet sales, referral, and cross-selling goals by understanding bank products and services.
- Promote bank products and refer or resolve customer inquiries about accounts and banking services.
- Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
- Build customer relationships through active engagement, consultative needs assessments, and management and growth of a book of business.
- Identify opportunities with customers and prospective customers through lobby management.
- Assist customers with digital technologies and refer them to other lines of business as appropriate.
- Help maintain branch cost efficiency, customer-service quality, and adherence to sales and brand standards.
- Deliver a positive customer service experience and be responsible for sales and service.
- Support operational and financial safety and soundness by following bank policies, compliance requirements, and applicable laws and regulations.
- Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
- Assist branch management with branch operations as needed.
- Process financial transactions, including check cashing, withdrawals, deposits, and loan payments.
- Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
- Assist in training other branch employees.
- Support the contact center during high call volumes and handle customer inquiries by telephone.
- Provide access to safe deposit boxes.
- Manage and balance cash drawers.
- Assist the Assistant Branch Manager with daily branch responsibilities, end-of-day functions, and reporting.
- Travel to other branches or locations as needed and adapt to new locations or reassignments.
Benefits
- Paid time off (PTO) accrual.
- Holiday PTO.
- Medical, dental, and vision plans.
- Flexible Spending Account and Health Savings Account options.
- 401(k) retirement plan.
- Disability insurance.
- Employee Assistance Program.
- Basic life insurance.
- Tuition disbursement and loan repayment programs.
- Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
- Incentive eligibility based on company, business, and/or individual goal achievement and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
