Personal Banker - Wall Township (Full-time)

Provident Bank•Wall Township, NJ

2d•$18 - $23•Onsite

About The Position

Provident Bank is hiring a Personal Banker for its Wall Township branch. The role establishes relationships with customers and prospective customers to identify and meet their financial needs, deliver a positive customer experience, and conduct branch transactions. It combines transaction processing with sales and service duties, which may vary according to branch needs. The Personal Banker works under general supervision and may be eligible to obtain Life and Health Licensing. The position is responsible for meeting deposit, loan, revenue, sales, and referral expectations; generating and managing customer relationships and a book of business; balancing cash drawers; and supporting branch operations. The role also assists the Assistant Branch Manager with daily responsibilities, end-of-day functions, and reporting. Employees are expected to follow the Bank’s Code of Ethics, Core Values, and Mission Statement. Work is primarily in a retail banking branch and normal office environment, with possible travel to other branches, customers, and property locations. The role may involve lifting coins weighing 5–25 pounds, prolonged sitting or standing, and occasional bending or stooping. Required overtime may be needed, and the employee must be flexible about work locations and assignments.

Requirements

High school diploma or GED.
At least 6 months of sales and service experience in a customer-facing retail environment.
Strong interpersonal, listening, written, and verbal communication skills.
Ability to work a flexible schedule based on business needs.
Positive and professional demeanor with customers and coworkers.
Strong math and analytical skills.
Ability to understand and follow safety and security practices.
Good relationship-building skills and ability to establish customer connections through consultative conversations and sales presentations.
Strong customer service and advocacy skills.
Strong organizational and time-management skills.
Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications, negotiating, or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches.
Ability to adapt to new job locations and reassignments as directed.

Nice To Haves

Prior retail banking experience.
Life and Health licenses to support the investment program.

Responsibilities

Build relationships with customers and prospective customers, assess their financial needs, and provide a positive customer experience.
Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and account servicing; open accounts and manage cash drawers.
Meet sales, referral, deposit, loan, revenue, and cross-selling goals by understanding and presenting bank products and services.
Conduct consultative customer needs assessments, develop new relationships, expand existing relationships, and manage and grow a book of business.
Promote bank products and services, resolve or refer account inquiries, and refer customers to commercial products, other departments, or lines of business as appropriate.
Manage the branch lobby and assist customers with digital technologies.
Maintain customer-service quality, cost efficiency, and adherence to sales and brand standards.
Follow bank policies, compliance requirements, and applicable laws and regulations; establish customer identity and help mitigate operational and financial risk.
Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
Assist branch management with branch operations and support daily branch processes, end-of-day functions, and reporting.
Assist in training other branch employees and support the contact center during high call volumes.
Handle customer inquiries by telephone and provide access to safe deposit boxes.
Travel to other branch locations as needed and adapt to reassignments.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible Spending Account and Health Savings Account options.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.