Personal Banker - Jackson (Full-time)

Provident Bank • Jackson, NJ

1d • Onsite

About The Position

The Personal Banker establishes relationships with customers and prospective customers, identifies their financial needs, and provides a positive customer experience during branch interactions. This dynamic role combines financial transactions with sales and service duties, which may vary according to branch needs. The Personal Banker processes transactions, opens and services accounts, conducts customer needs assessments, develops and manages a book of business, and promotes bank products and services through sales and referrals. The role also researches and resolves account issues, balances cash drawers, supports branch operations and end-of-day functions, and may assist with employee training. The position works under general supervision and may be eligible to obtain Life and Health Licensing. Employees are expected to follow the Bank’s Code of Ethics, Core Values, and Mission Statement.

Requirements

• High school diploma or GED.
• At least 6 months of sales and service experience in a customer-facing retail environment.
• Strong interpersonal skills, including listening and written and verbal communication.
• Ability to work a flexible schedule based on business needs.
• Positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Ability to understand and adhere to safety and security practices.
• Good relationship-building skills and ability to connect with customers and prospective customers through consultative conversations that identify sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time-management skills.
• Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
• Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
• Willingness and ability to work required overtime and travel to other locations or branches; flexibility to adapt to new job locations and reassignments as directed.
• Ability to lift 5 to 25 pounds, including coins; prolonged sitting or standing; occasional bending or stooping.

Nice To Haves

• Prior retail banking experience.
• Life and Health Licenses to support the investment program.

Responsibilities

• Meet sales, referral, and cross-selling goals by understanding product and service features and benefits.
• Promote bank products and refer or resolve customer inquiries about accounts and banking services.
• Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
• Build and strengthen customer relationships through active engagement and consultative needs assessments; develop new relationships, expand existing ones, and manage and grow a book of business.
• Identify customer and prospective-customer opportunities through lobby management; assist customers with digital technologies and refer them to other lines of business.
• Deliver a positive customer service experience and uphold branch service and brand standards while supporting cost efficiency.
• Follow bank policies, compliance requirements, and applicable laws and regulations to maintain operational and financial safety and soundness.
• Use lobby management to help control and mitigate risk; establish customer identity and follow compliance procedures.
• Process financial transactions, including check cashing, withdrawals, deposits, and loan payments; open and service accounts.
• Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
• Assist branch management with branch operations and support the Assistant Branch Manager with daily responsibilities, end-of-day functions, and reporting as needed.
• Assist in training other branch employees.
• Support the contact center during high call volumes and handle customer inquiries by telephone.
• Provide access to safe deposit boxes.
• Manage and balance cash drawers.

Benefits

• Incentive compensation based on company, business, and/or individual goal achievement and performance.
• Paid time off (PTO) accrual and holiday PTO.
• Medical, dental, and vision plans.
• Flexible Spending Accounts and Health Savings Accounts.
• 401(k) retirement plan.
• Disability insurance.
• Employee Assistance Program.
• Basic Life Insurance.
• Company-sponsored tuition disbursement and loan repayment programs.
• Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED