Personal Banker

PNC•Hampstead, MD

1d•$45,375 - $75,625•Onsite

About The Position

The Personal Banker works within PNC's Retail Branch organization and is based in Hampstead, Maryland. The role acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The Personal Banker positions PNC solutions to generate revenue and strengthen customer loyalty. The role uses internal and outbound interactions—including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to conduct sales conversations and provide a full PNC conversation with every client. The Personal Banker helps customers understand ways to manage financial transactions by using technology, tools, and resources, and applies product and procedural knowledge to resolve customer problems. The position also manages risk by adhering to policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to help avoid loss. The Personal Banker participates in branch daily operations and helps ensure they are completed efficiently and accurately. PNC describes the position as an in-office role and emphasizes customer focus and effective risk management.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized customer solutions.
Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certifications are listed.
No required or preferred language assessments are listed.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and helping avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.