Personal Banker - Dulles Landing

PNC•Dulles, VA

13d•$49,500 - $82,500•Onsite

About The Position

The Personal Banker works within PNC’s Retail Bank organization and is based in Dulles, Virginia. The role acquires and deepens the branch customer base through proactive sales and service activities, manages customer experiences to support financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. It positions PNC solutions to generate revenue and customer loyalty. The banker drives sales conversations through internal and outbound interactions, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation during each client interaction, identifies appropriate solutions, and uses ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships. It also educates customers about options for managing financial transactions using technology, tools, and resources. The position applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures, and participates in efficient and accurate branch operations. PNC describes the workplace as in-office and encourages candidates to confirm expectations with their recruiter and hiring manager. Employment visa sponsorship and STEM OPT participation are not provided for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certifications or language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Follow policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and eligibility.
Additional paid time off based on years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.