Personal Banker

PNC•Naples, FL

1d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and support an inclusive workplace. This Personal Banker role is part of PNC's Retail Banking organization and is based in Naples, Florida. It is an in-office position. Spanish language ability is preferred but not required. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service activities. The role identifies opportunities to improve customers' financial wellbeing, collaborates with ecosystem partners to expand customer relationships, and presents PNC solutions to generate revenue and customer loyalty. The position also handles customer needs and problems, supports branch operations, and manages risk by following policies and procedures. The role typically requires an associate degree or equivalent and related experience or product knowledge; the posting indicates that 3+ years of experience is typical. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The education section separately lists “No Degree.” No certifications or licenses are required.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate knowledge, skills, and abilities appropriate to the role.
No required certifications or licenses.
Spanish speaking is preferred but not required.

Nice To Haves

Spanish speaking ability.
Skills including accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies including banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and collaborate with ecosystem partners to grow customer relationships and share of wallet.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty through a differentiated customer experience and position PNC products to meet customer needs.
Educate customers about options for managing financial transactions by using available technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.