Personal Banker

Commerce Bank•Olathe, KS

1d•$21 - $25•Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its 119th & I35 location in Olathe, Kansas. Personal Bankers serve as ambassadors of the Commerce Bank brand, building long-lasting relationships with customers, coworkers, and other areas of the business. The role focuses on identifying customers’ financial needs and recommending appropriate solutions to support their financial health. The position provides tools, resources, and training, with opportunities for career growth. Personal Bankers deliver customer service in person and over the phone, educate customers about retail products and digital banking solutions, and complete transactions accurately while following bank policies, procedures, and regulatory requirements. They refer customers to bank specialists when complex needs arise. The role is eligible for additional compensation through a quarterly, performance-based incentive program. The schedule is Monday through Friday, 7:45 AM–5:45 PM, and Saturday, 8:45 AM–12:15 PM. The position may be filled as a Personal Banker I or Personal Banker II depending on experience and education. Applicants must be eligible to work in the United States without current or future sponsorship. Federal regulations require an investigatory consumer report disclosing credit history for candidates considered for the position.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team-oriented, with excellent written, verbal, and interpersonal communication skills.
Adaptability and an optimistic outlook aligned with Commerce Bank's culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend products and services to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance their experience and support sales goals.
Complete financial transactions accurately and efficiently in compliance with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.