Personal Banker

KeyBank • Centennial, CO

7d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to people and businesses in KeyBank communities. The role involves engaging clients in deeper conversations to understand their needs and provide personalized guidance and solutions for financial wellness, both in person and through proactive calling. As part of a branch team, the Personal Banker attracts new clients and develops existing relationships around clients’ financial goals. This is a client-first, sales-driven role that calls for self-motivation, competitiveness, polished communication, confidence, and effective teamwork.

The position supports branch operations and client transactions while ensuring compliance with operational, risk, security, audit, and documentation requirements. The role is based at a branch and may involve working Saturdays as directed by management. Compensation includes an hourly base rate of $20.67–$31.25, with potential incentive compensation such as production, commission, and/or discretionary incentives.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key’s digital platforms and capabilities.
• Knowledge of clients’ accounts and banking relationships, with sound judgment in client interactions and transactions.
• Ability to meet sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic, integrity, and time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand client needs, and develop strategies to gain and retain clients.
• Ability to provide attentive client service, resolve issues, and support a positive banking experience.
• Ability to evaluate financial information, understand clients’ financial health, and recommend appropriate strategies and products.
• Ability to understand and manage risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Physical ability to stand for 5–8 hours per day; frequently use hands to manipulate or grasp objects; communicate face-to-face and by phone; occasionally bend and lift from floor height; frequently reach forward and lift 1–10 pounds; and occasionally lift up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities during in-person and telephone conversations, and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and related products, including consumer checking, small-business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence and influence business partners.
• Follow operational, risk, security, and audit policies and procedures, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, values, and Code of Conduct.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are available for this position; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED