Personal Banker

PNC•Shelbyville, IN

15d•Onsite

About The Position

The Personal Banker works within PNC’s retail banking organization and is based in Shelbyville, Indiana. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial well-being, and positions PNC solutions to increase revenue and customer loyalty. PNC describes the position as in-office and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The Personal Banker builds relationships through outbound calling, service-to-sales conversations, teller interactions, appointment setting, lobby engagement, and other customer interactions. The role delivers a full PNC conversation with every client to identify appropriate solutions, and works with ecosystem partners and community centers of influence to acquire, expand, and retain relationships. The banker also educates customers about ways to manage financial transactions using technology, tools, and resources. The position applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures, and participates in branch operations to ensure work is completed accurately and efficiently. Candidates must demonstrate customer focus and effective risk management. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to prioritize customer needs and satisfaction in business decisions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and recommend appropriate PNC solutions.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.