Personal Banker

PNC•Spring Lake Heights, NJ

1d•$49,500 - $82,500•Onsite

About The Position

As a Branch Banker in PNC's Central New Jersey organization, the employee will be based at the Spring Lake Heights Branch. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial well-being, collaborates with ecosystem partners, and positions PNC solutions to build revenue and customer loyalty. The Personal Banker conducts proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation during client interactions, identifies relevant solutions, and uses ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. The employee educates customers about options for managing financial transactions using technology, tools, and resources, and applies product and procedural knowledge to resolve customer problems. The position also requires managing risk in accordance with policies and procedures, exercising sound judgment, identifying and avoiding potential losses, and supporting efficient and accurate daily branch operations. PNC describes this as an in-office role and notes that employment visa sponsorship and STEM OPT participation are not available.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify relevant solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about financial transaction options by leveraging technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, manage risk, exercise sound judgment, and identify and avoid potential losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and eligibility.