Personal Banker

Peoples Bank • Beachwood, OH

4d

About The Position

The Personal Banker is a professional selling position in retail banking, accountable for attracting new customer relationships and retaining existing ones. The role identifies customers’ current and anticipated financial needs and provides ethical, needs-based recommendations while delivering high-quality service. Customer interactions take place in person, by phone or video, and periodically at outside venues.

The Personal Banker works toward monthly production and sales goals for bank products and services, including loans, deposits, and digital banking access, and refers customers to specialist partners for mortgage, retirement, and other solutions. The position also handles routine deposit transactions, maintains accurate balancing and error records, protects customer confidentiality, follows operational and compliance standards, and supports branch operations. The role requires working scheduled hours, completing required training, making weekly calls to customers or prospects and recording them in Salesforce, and traveling for training, meetings, or to cover other branches as needed.

Requirements

• At least one year of needs-based sales experience.
• Prior work experience involving extensive customer contact.
• High school diploma or GED, or equivalent combination of education and experience; the posting also specifies one month to two years of related experience and/or training for this basic qualification.
• Proficiency in basic computer operations and standard applications, with the ability to learn job-specific software quickly.
• Knowledge of Windows and Microsoft Office, including Word and Excel.
• Excellent oral and written communication, customer service, and cross-selling skills.
• Ability to establish and maintain working relationships with partners in person and by telephone.
• Sound decision-making and interpersonal skills to represent the bank positively with customers.
• Self-motivation, assertiveness, and ability to perform in a sales environment and interact professionally with customers and team members.
• Ability to uncover customer needs through dialogue-based service interactions.
• Ability to pass background and credit standards required to hold NMLS credentials.
• Ability to learn computer and mobile device applications quickly.
• Trustworthy and confidential conduct.
• Reliable daily transportation.
• Ability to travel for internal education and meetings, sometimes overnight, and to fill in at other branches as needed.

Responsibilities

• Proactively identify and meet customer financial needs through direct sales and referrals while delivering superior service.
• Attract new customer relationships and develop and retain the existing customer base.
• Meet monthly production goals and consistently meet or exceed sales and referral goals.
• Recommend loans, deposits, mobile banking, and other bank products; refer customers to partners for mortgage, retirement, and other solutions.
• Initiate needs-based conversations and turn service interactions into dialogue that can uncover additional customer needs.
• Maintain knowledge of the bank’s products and services and consumer lending products, and generate and execute consumer loans, lines of credit, and deposit products.
• Greet customers, use their names, understand account ownership, and respond promptly to correspondence and problems.
• Maintain customer confidentiality and a position of trust and responsibility.
• Receive checks and cash for deposit, verify amounts, and examine checks for endorsement and negotiability.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek help with more difficult errors.
• Follow security, risk management, compliance, branch operating standards, and dress-code requirements.
• Complete required training on bank and branch policies and procedures.
• Make weekly phone or Zoom calls to clients or prospects to meet branch calling goals and record calls in Salesforce.
• Interpret data to assess lending ratios and identify product and service opportunities.
• Interpret safety rules, account and consumer loan documents, operating and maintenance instructions, and procedure manuals; communicate effectively before groups of customers or employees.
• Identify resources and offer solutions to resolve problems.
• Work scheduled hours as designated by the manager and participate in special projects as assigned.
• Travel for internal education and meetings, which may involve overnight stays, and travel to cover other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED