Personal Banker

Commerce Bank•Tulsa, OK

3d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Tulsa location. Personal Bankers serve as ambassadors of the Commerce Bank brand and develop lasting relationships with customers, coworkers, and other areas of the business. The role focuses on identifying customers’ financial needs and recommending solutions that support their financial health. The position includes training and resources, career-development opportunities, and eligibility to earn additional compensation through a quarterly, performance-based incentive program. The role may be filled as a Personal Banker I or Personal Banker II depending on experience and education. Federal regulations require Commerce Bank to prepare an investigatory consumer report that will disclose credit history; candidates considered for the position will be asked to authorize the report. Applicants must be eligible to work in the United States without sponsorship now or in the future. The stated compensation range is $20.55 to $25.05 per hour, based on relevant factors, with additional performance-based incentive compensation possible.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to provide excellent customer service and connect with customers in person and over the phone.
Ability to meet personal and branch sales and customer service expectations.
Organized, motivated self-starter with strong attention to detail and ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills; ability to work as part of a team.
Ability to adapt to varied situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates considered for the position must authorize an investigatory consumer report that discloses credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services based on their needs to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance the customer experience and support sales goals.
Complete financial transactions accurately and efficiently while complying with applicable policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other internal departments.
Perform other duties as assigned.