Personal Banker II

First Community Bank•Abingdon, VA

15d•$20 - $26

About The Position

The Personal Banker II - Float provides customers with accurate information about the Bank’s products and services, handles inquiries, and resolves complaints. The role protects the Bank’s image and contributes to its overall goals and objectives. The banker serves customers, opens and services accounts, supports consumer lending, performs teller and branch operations, makes referrals, and helps customers use in-person and digital banking channels. Depending on the market, the position may also handle cash-vault duties and assist Personal Banker I employees with less frequently recurring or more complex duties. Employees are expected to support First Community Bank’s mission, vision, and values and follow its Standards of Conduct. First Community Bank describes itself as a community-focused bank with more than 60 locations in four states. It supports community involvement through company-sponsored programs, including paid volunteer time, matching gifts for charitable contributions, and participation in charitable events. The Bank offers health, vision, and dental insurance, a 401(k) plan with employer match, life insurance, and paid vacation, holidays, and other time-off options.

Requirements

High school diploma or equivalent.
Three years of banking experience in account opening, servicing, and maintenance, with demonstrated proficiency in these tasks.
Effective listening skills, including listening without interruption, understanding others, and proposing solutions or making contributions based on what was said.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial relationships with customers, promptly address inquiries, and resolve problems to support customer satisfaction.
Inform customers about banking products and suggest products appropriate to their needs.
Provide account information, including balances, account status, and check or payment clearing history.
Follow Bank policies, procedures, and regulatory guidelines, and protect confidential customer information.
Attend to customers promptly and resolve banking challenges without delay.
Conduct checking-account sales presentations, recommend appropriate accounts, and ask customers for their business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation during customer transactions.
Explain in-person and digital banking options and help customers select their preferred channels.
Promote and use the Bank’s customer-convenience channels to support retail and business clients.
Open new accounts and service existing accounts according to operational procedures; obtain and archive required documentation at account opening.
Minimize deposit exceptions and address identified exceptions promptly to reduce the risk of account closure due to documentation issues.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties assigned by the Branch Manager and follow operational procedures.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Consult customers on consumer loan options and terms, accurately process consumer loan applications, discuss debt ratios and consumer reports, and obtain required documentation for non-real-estate consumer loans.
Understand lien-perfection requirements for consumer non-real-estate loans and promptly resolve outstanding items when a lien is not perfected on time.
Serve as a teller by maintaining a cash drawer and accurately and courteously accepting deposits, cashing checks, processing cash advances and loan payments, and performing other teller transactions in accordance with applicable procedures.
Complete assigned training within expected timeframes.
In some markets, perform cash-vault duties, including end-of-day balancing and logging physical cash and coin, entering totals into Silverlake Teller, and closing the business day.
In some markets, prepare currency and coin shipments and place weekly currency orders according to operational procedures.
In some markets, enter teller outages into the OWL electronic workflow, reconcile OWL balances with the general ledger, and review, note, and help clear or correct outages on the Synergy teller over/short report daily.
Assist Personal Banker I employees with more complex or less frequently recurring duties, such as business accounts and IRA openings or distributions.
Support First Community Bank’s mission, vision, and values by adhering to Company Standards of Conduct and carrying out the duties of the position.