Personal Banker II

Fifth Third Bank • Stow, OH

8d • Onsite

About The Position

The Personal Banker II provides an exceptional customer experience by building and maintaining lasting relationships with existing and prospective customers. Using a consultative sales and service process, the banker helps customers understand and address their financial needs and recommends solutions across the customer lifecycle. The role is accountable for managing risk, following policies and procedures, and acting in ways that support positive customer experiences while operating within the Bank's risk appetite.

The position cultivates and enhances relationships within an assigned book of business through proactive outreach, identifies customer needs, and tailors recommendations. The banker maintains knowledge of the Bank's products, services, and processes; collaborates with internal partners to resolve customer needs; analyzes credit and financial information; and helps customers use the Bank's technology. The position is based in a normal office environment in Stow, Ohio, with periodic travel within the Bancorp footprint for meetings or training and extended computer-screen viewing.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to identify needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers receive solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Manage, monitor, and report risks while following policies and procedures and operating within the Bank's risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED