Personal Banker II

Fifth Third Bank • Echo, OR

9d • Onsite

About The Position

The Personal Banker II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. The banker helps customers understand and address their financial needs by providing solutions across the customer lifecycle through a consultative sales and service process.

The role is responsible and accountable for managing risk by exchanging ideas and opinions, elevating concerns, and following established policies and procedures. The banker is accountable for acting in the best interests of customers and colleagues and for behaviors that support a positive customer experience. Within the Bank’s risk appetite, the banker identifies, assesses, manages, monitors, and reports risks.

This position is based in a normal office environment in Stow, Ohio. It involves extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings and training. The role is eligible for an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance. Fifth Third describes its benefits programs as supporting employees’ and families’ physical, financial, emotional, and social well-being.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships within an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to uncover needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers are matched with appropriate solutions.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Perform other duties as assigned.
• Exchange ideas and opinions, elevate concerns, and follow policies and procedures to identify, assess, manage, monitor, and report risks.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with any payment based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED