Personal Banker II (Full Time) - SB Boling

PROSPERITY BANK•Boling, TX

17d

About The Position

The Personal Banker II performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. The role presents and explains bank products and services, profiles clients to identify sales opportunities, develops additional business, and works toward sales production goals. It maintains professional client relationships and protects the privacy of customer account information. In coordination with the Teller Supervisor, the position helps develop, train, and motivate lobby associates so they can assist customers and effectively cross-sell products and services. The role has extensive knowledge of deposit and loan products and supports banking center operations through account review, reporting, audits, Treasury Management support, and other assigned duties. This position has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Minimum of 3+ years of new account experience.
Good understanding of financial services and products provided.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Complete training and demonstrate knowledge of caller identification and secure codes, BPM Training I–IV, and DocuSign forms and templates, including when to use DocuSign.
Ability to open consumer and commercial checking and savings accounts; issue debit cards; perform customer file maintenance; clear DDA and denial exceptions; input debit card disputes; and close accounts.
Ability to offer and cross-sell bank products, handle credit cards and check orders, and perform or understand wire transfers, including domestic and international wires.
Ability to identify fraud situations and assist customers with account fraud; complete Risk Management I, II, and III training.
Ability to handle missing signature cards, service charge waiver requests requiring approval, and related weekly reporting.
Proficiency with Trust and Estate accounts, legal procedures such as powers of attorney, fiduciary account styling, IRAs, and HSAs, with applicable training.
General knowledge of account analysis and proficiency working EOD/DDA reports, including zero balance, dormant, and suspect dormant accounts.
Ability to input and close consumer non-real-estate loan applications, if applicable.
Knowledge of online banking and Treasury Management services.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to perform basic math, including decimals, ratios, and percentages, and to draw and interpret graphs.
Ability to apply common sense to detailed instructions and problems involving a few variables.
Ability to communicate and write clearly using complex sentences and proper punctuation.

Responsibilities

Open, close, renew, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Present and explain bank products and services, identify client needs, profile clients for sales opportunities, use lead lists and other strategies to generate business, and meet sales production goals.
Answer client questions and resolve problems by listening, collecting information, and securing answers.
Process new accounts and changes to existing accounts, including name, address, and product changes; maintain the privacy of customer account information.
Establish and maintain professional client relationships, responding to requests and questions promptly and courteously.
Assist area personnel and coordinate with management; keep the Banking Center Manager informed of activities and significant problems.
Complete reports and records accurately and promptly, including daily logs and month-end log organization.
Attend meetings and training that may occur on weekdays, evenings, and/or Saturdays.
Oversee annual year-end reporting and banking-center projects, such as key box or safe deposit box key audits.
Review new account and data entry for accuracy as needed and support Treasury Management with client accounts and services.
Perform related clerical duties and ensure work areas are clean, secure, and well maintained.
Assist with teller-line duties, support the Banking Center Manager, and perform other related duties as assigned.