Personal Banker II

UMB Bank•Los Lunas, NM

14d•Onsite

About The Position

Personal Bankers at UMB build customer relationships and recommend and sell products and services. They use product knowledge and customer interactions to identify needs and offer financial solutions that support customers’ financial well-being and make banking easy. The role focuses on relationship banking and delivering an exceptional customer experience while supporting UMB’s business objectives. The position includes extensive training on UMB products and services, the sales process, and financial solutions, as well as opportunities to learn from UMB leaders and grow a career within Consumer Banking.

Requirements

High school diploma or equivalent.
Two years of retail banking sales experience or other relevant experience.
Reliable transportation and ability to work branch hours, including weekends and some evenings.
Ability to obtain an NMLS registration within 90 days.
Ability to learn products, services, and procedures quickly and accurately.
Basic math skills and ability to problem-solve within established risk parameters and tolerances.
Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and lasting relationships.
Business development capabilities to grow a personal book of business using campaign offers, prospecting leads, service-to-sales conversations, and centers of influence for referrals.
Ability to thrive in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes.
Strong product knowledge and conversation skills to identify customer needs and recommend suitable solutions.
Compelling communication skills, a positive image, and an ability to solve problems and create positive outcomes.
Attention to detail when completing documents and explaining product features and benefits.
Enjoyment of coaching others as a sales mentor.

Nice To Haves

College degree or military equivalent strongly preferred.
Bilingual.

Responsibilities

Ask personalized questions to understand customers’ financial goals and connect them with appropriate solutions.
Create and manage an individual loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
Develop sales opportunities and grow UMB’s customer base by sourcing consumer lending opportunities through networking, customer conversations, business development, and proactive prospecting.
Learn and consistently perform banking transactions, cash drawer management, and bank documentation according to industry and legal standards.
Work toward daily key performance metrics and personal goals while balancing competing priorities and providing a strong customer experience.
Perform other duties as assigned.