Personal Banker I

Frost Bank•Bastrop, TX

About The Position

The Personal Banker I is often the first point of contact for Frost customers and helps establish the customer’s banking experience. The role provides coverage in personal banking and teller services, builds trusted relationships with customers, and offers guidance on deposits, loans, and account or service needs. Personal bankers are expected to use sound judgment and act with integrity while helping customers with their financial needs.

Requirements

Availability Monday through Friday, 8:00 a.m.–5:00 p.m., with rotating Saturdays, 8:30 a.m.–1:30 p.m.
Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.

Nice To Haves

Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers on deposits and loans, and support service and account maintenance needs.
Use good judgment and act with integrity in customer interactions.
Provide teller services, including deposits, payments, and check cashing, in accordance with bank policies and procedures.
Maintain appropriate cash on hand and complete daily teller cash settlements and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training to remain current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
Develop relationships with clients and serve as a trusted point of contact.
Provide advice and guidance to help customers along their financial journey.
Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.