Personal Banker Associate II - Northeast Austin

Fifth Third Bank • Austin, TX

9d • Onsite

About The Position

The Personal Banker II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. The role helps customers understand and address their financial needs by using a consultative sales and service process to recommend solutions across the customer lifecycle.

The position is accountable for managing risk, following applicable policies and procedures, raising concerns, and acting in the best interests of customers and colleagues. It works collaboratively with internal partners to resolve customer needs and operates within the Bank’s risk appetite.

The role is based in a normal office environment in Austin, Texas, and includes extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings or training. SAFE Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort and effectiveness in acquiring new households and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach to identify the needs of current and prospective customers and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the Bank’s products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers are offered appropriate solutions.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks; raise concerns and follow applicable policies and procedures.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits supporting employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED