Personal Banker Associate II

Fifth Third Bank • Barboursville, WV

19h • Onsite

About The Position

The Personal Banker II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. The role helps customers understand and address their financial needs by using a consultative sales and service process to offer solutions throughout the customer lifecycle. The banker is accountable for managing risk, following applicable policies and procedures, and acting in ways that support positive experiences for customers and colleagues. The position operates within the Bank’s risk appetite and involves identifying, assessing, managing, monitoring, and reporting risks.

The role is based in a normal office environment, includes extended viewing of computer screens, and may involve periodic travel within the Bancorp footprint for meetings or training. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with both new household acquisitions and deepening customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to identify their needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the Bank’s products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers are offered solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED