Personal Banker Associate II- Hayward
About The Position
Selected candidates are intended to become a Retail Personal Banker II after completing a 4–8 week onboarding and education program that includes rotations in Operations and Sales & Service, followed by a certification demonstrating the skills needed to work within the Retail Personal Banker job family. The Retail Personal Banker II is a sales role focused on developing sales and customer relationships through the promotion of deposits, loans, fee-based services, and customer retention. The role sells banking products and services to meet existing and prospective customers’ needs and provides specialized customer care. It uses the bank’s consultative sales and service process, approved tools, and staff referrals. The position is accountable for managing risk, following policies and procedures, and acting in customers’ and colleagues’ best interests while delivering a positive customer experience. The role operates within the bank’s risk appetite and is responsible for identifying, assessing, managing, monitoring, and reporting risks. The role is based in a normal office environment and includes extended viewing of computer screens. The onboarding program requires travel within the affiliate for training, scheduling flexibility, and travel outside the affiliate for classroom training sessions.
Requirements
- College degree, relevant work experience providing transferable skills, or a combination of education and experience.
- Demonstrated ability to develop comfort with sales activities to acquire consumer household and small business customers and/or cross-sell to existing customers.
- Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
- Ability to represent Fifth Third Bank professionally through appearance and verbal and written communication.
- Ability to develop working knowledge of retail policies and procedures and use sound judgment in decision-making.
- S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.
Nice To Haves
- Experience in the financial industry.
Responsibilities
- Use the consultative sales process and Financial Needs Assessment to develop customer profiles and identify current and future financial needs.
- Maintain detailed knowledge of retail consumer and small business products and services, recommending appropriate solutions.
- Use CAMP and other approved marketing tools to proactively contact customers and schedule financial reviews.
- Cross-sell to existing customers and participate in outside sales activities, including onsite presentations, business sales calls, and community financial literacy events, as directed.
- Build working relationships with Mortgage, Small Business, Commercial, and Investment business partners and refer customers as appropriate.
- Meet or exceed customer experience and individual and team production goals, contributing to year-over-year revenue growth measured by the Financial Center P&L.
- Guide CSRs on sales and referrals.
- Promote customer satisfaction through a friendly, helpful, professional demeanor; answer questions confidently and take ownership of customer issues.
- Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
- Follow established policies and procedures when opening and servicing retail products.
- Participate in consumer loan and bankcard processes, managing sourced loans from application through closing.
- Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
- Stay current on retail procedures intended to mitigate fraud and unnecessary risk or exposure.
- Complete the onboarding and education program and its concluding certification.
Benefits
- Comprehensive benefits supporting employees’ and families’ physical, financial, emotional, and social well-being.
- Differentiated compensation offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
