Person In Charge Portland Oregon
About The Position
The Person In Charge (PIC) is a primary contact for Safeway customers and provides friendly, courteous, and helpful service. During the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary decisions to support store operations, efficiency, profitability, and customer service. The PIC generally supervises store employees when in charge, often at night, and may work in various store departments. The role also performs Cashier-Checker duties. The PIC handles customer service, store operations, employee supervision, register transactions, and basic office functions. The role may include responding to emergencies and complaints, supporting other cashiers, maintaining store cleanliness and safety, replenishing products, and assisting customers with carrying out groceries. Additional duties may be assigned.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to employer procedures and company policy.
- Handle emergencies, customer complaints, and employee or customer accidents, and supervise store personnel when in charge.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor customer service and product replenishment.
- Replace stock in displays around the checkout area.
- Assist in maintaining a clean and safe work environment.
- Assist cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register to total customer bills.
- Receive customer payments and count back correct change.
- Bag groceries and lift bags into grocery carts.
- Offer carry-out assistance and perform it when a Courtesy Clerk is unavailable.
- May complete end-of-day office functions, count out-of-stock products, and count tills when other cashier-checkers leave.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
