Permits Technician II

City of Mesa•Mesa, AZ

About The Position

Under general supervision, the Permits Technician II performs skilled technical work processing construction applications, plan submittals, and building and right-of-way permits. The role includes tabulating permit and development impact fee payments, issuing construction permits, reviewing basic plans, posting inspection results, and interpreting basic building codes and ordinances, including building inspection-related subjects as assigned. Depending on assignment, the technician may perform routine engineering and data-entry duties supporting development services records and research activities. The position answers questions and explains work-unit policies and procedures; receives, processes, and coordinates requests for new utility installations and changes to existing utilities; dispatches crews for service and emergency calls; and transmits requests for development-related services. The role involves specialized public contact while reviewing applications and issuing routine permits, and providing information about development and City services. Considerable tact and persuasion may be needed when assisting irate or distraught customers. The position performs related duties as required and works under the general supervision of a Permits Supervisor. This class is FLSA nonexempt. Employees may progress to this class by noncompetitive promotion after meeting specific criteria-based promotion requirements or through performance and training.

Requirements

Graduation from high school or GED.
One year of work experience involving extensive customer contact.
Six months of work experience involving construction and/or land development.
Ability to deal tactfully and persuasively with customers, including those who may be irate or distraught.
Employees of the City of Mesa are expected to uphold and exhibit the shared employee values of Knowledge, Respect, and Integrity.

Nice To Haves

Bilingual Spanish/English skills.
Two years of work experience involving extensive customer contact.
One year of experience involving construction and/or land development in municipal government work.
Word processing, database, and/or spreadsheet experience.
Certification as a Permits Technician.
Experience involving in-person customer contact with a private or public construction, utility, or development-related organization.

Responsibilities

Process construction applications, plan submittals, and building and right-of-way permits.
Tabulate payments for permits and development impact fees.
Issue construction permits.
Review basic plans and post inspection results.
Interpret basic building codes and ordinances, including building inspection-related subjects as assigned.
Perform routine engineering and data-entry duties supporting development services records and research activities, as assigned.
Answer questions and explain or interpret work-unit policies and procedures.
Receive, process, and coordinate requests for new utility installations and changes to existing utilities.
Dispatch crews for service and emergency calls.
Transmit requests for development-related services.
Provide information regarding development and City services and assist customers in reviewing applications and obtaining routine permits.
Perform related duties as required.