Permits Manager

DeKalb County•Decatur, GA

14d•Onsite

About The Position

The Permits Manager manages, directs, and evaluates assigned staff, analyzing performance metrics and reports to identify areas for improvement in permitting processes and zoning review times. This role involves making recommendations for budget and technology upgrades, overseeing employee schedules, reviewing timesheets, and handling employee concerns. The manager acts as a liaison between departments, senior management, and employees, and trains staff on operations, policies, and procedures. Additionally, the role involves organizing, prioritizing, and assigning work, ensuring subordinates have necessary resources, monitoring work in progress, and providing technical expertise. The manager also assists in developing and implementing strategic plans, policies, and procedures for permitting, evaluates department activities, and performs customer service functions by responding to inquiries, assisting the public with applications, and resolving issues. A key responsibility is processing permit applications, reviewing them for accuracy and completeness, verifying licenses and zoning, and entering information into a database. This includes coordinating with various departments for reviews and inspections, and processing contractor registrations and renewals. The position also involves receiving and processing payments for permit fees, recording transactions, issuing receipts, and preparing administrative reports.

Requirements

Associate degree in Business Administration, Public Administration, Construction Management or a related field required.
Five years of progressively responsible experience in processing building permits, to include lead or supervisory experience.
Must possess and maintain a valid Georgia driver’s license.
Must possess and maintain ICC certification as a Permit Technician.

Responsibilities

Manages, directs, and evaluates assigned staff, analyzing performance metrics, quarterly and annual reports to determine where improvements are needed for permitting processes and zoning review times.
Makes recommendations for budget and technology upgrades.
Oversees employee work schedules to ensure adequate coverage and control; reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate.
Assists with or completes employee performance appraisals; directs work.
Acts as a liaison for several departments, divisions, senior management and employees; and trains staff in operations, policies, and procedures.
Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives.
Ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work.
Consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management.
Assists with the revision of procedure manuals as appropriate.
Assists in developing and implements strategic plans, policies and procedures for permitting; evaluates effectiveness and efficiency of department activities; reviews policies and procedures; and makes recommendations regarding revisions and changes.
Performs customer service functions by telephone, email, and in person; provides information and assistance related to division services, activities, procedures, fees, forms, or other issues.
Assists the public in completing applications and other forms as needed; responds to questions/complaints; researches problems; and initiates problem resolution.
Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy; reviews applications for accuracy/completeness; verifies proper County business licensure, state licensure, home builders' licensure, zoning designations, etc.
Accepts construction plans and plan documents associated with permit processing; and enters information into database; maintains permitting records, plans and files.
Coordinates with Plan Review, Inspections and various other departments and divisions to process permits and perform reviews and inspections for new construction, additions, alterations, repairs, mechanical, electrical, plumbing, signs, special administrative permits, Watershed, and City services.
Verifies state/local licenses when applicable; ensures paperwork is complete and filed; ensures information is entered into database; and submits completed permit to customer.
Receives moneys in payment of permit fees; calculates permit fees; records transactions, issues receipts, and forwards revenues as appropriate.
Prepares/updates daily administrative report of base fees; reports daily count of permits issued each day and payments collected; and submits reports to finance department.
Processes contractor registrations; issues and renews registration for a variety of contractors including electrical and low voltage, plumbing, sprinkler, suppression, and HVAC; and verifies state and business licenses.