Permits Technician

DeKalb County•Decatur, GA

22h•$40,609 - $65,381

About The Position

The purpose of this classification is to accurately process and record building permit applications and payments. This role serves as a frontline representative for the Planning and Sustainability Division and plays a critical role in researching each project in Hansen and Project Dox system. It is a liaison role that will facilitate a close working relationship between people and organizations.

Requirements

High School diploma or GED required
one year of experience in customer service
Must possess and maintain a valid Georgia driver’s license

Nice To Haves

ICC Permit Technician certification

Responsibilities

Performs customer service functions by telephone, email and in person; provides information and assistance related to division services, activities, procedures, fees, forms, or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaint; researches problems; and initiates problem resolution.
Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy; reviews applications for accuracy/completeness; verifies proper County business licensure, state licensure, home builders licensure, zoning designations, etc.; accepts construction plans and plan documents associated with permit processing; and enters information into database.
Issues over the counter permits for residential repairs, residential alterations, mechanical electrical and plumbing permits; processes applications for the approval of new construction, additions, signs, special administrative permits, Watershed reviews and inspections, Fire Marshal reviews and inspections; verifies state/local licenses when applicable; ensures paperwork is complete and filed; ensures information is entered into database; and submits completed permit to customer.
Receives moneys in payment of permit fees; calculates permit fees; records transactions, issues receipts, and forwards revenues as appropriate; prepares/updates daily administrative report of base fees; reports daily count of permits issued each day and payments collected; and submits reports to finance department.
Processes contractor registrations; issues and renews registration for a variety of contractors including electrical and low voltage, plumbing, sprinkler, suppression and HVAC; and verifies state and business licenses.
Support in tracking of escalation within the Planning app. This role assists with navigating the permitting process by researching and ensuring a solution if found on how to move all projects through the permitting pipeline. All applications comply with DeKalb County codes, ordinances, and development regulations.
Receive, review, and research escalation issue reported to Planning & Sustainability.
Conduct preliminary research for completeness and compliance with applicable codes, ordinances, and regulations.
Provide assistance and information to managers developers, property owners, engineers, and the public regarding permit requirements, submittal procedures, and development standards.
Coordinate permit review and routing to appropriate internal departments and external agencies.
Maintain and update escalation/issue tracking systems and databases.