Permits Technician

DeKalb County • Decatur, GA

13h

About The Position

The purpose of this classification is to accurately process and record building
permit applications and payments.

Essential Functions: The following duties are normal for this position. The
omission of specific statements of the duties does not exclude them from the
classification if the work is similar, related, or a logical assignment for this
classification. Other duties may be required and assigned.

Performs customer service functions by telephone, email and in person; provides
information and assistance related to division services, activities, procedures,
fees, forms, or other issues; assists the public in completing applications and
other forms as needed; responds to questions/complaint; researches problems; and
initiates problem resolution.

Processes permit applications for all work requiring inspections or permits and
Certificates of Occupancy; reviews applications for accuracy/completeness;
verifies proper County business licensure, state licensure, home builders
licensure, zoning designations, etc.; accepts construction plans and plan
documents associated with permit processing; and enters information into
database.

Issues over the counter permits for residential repairs, residential
alterations, mechanical electrical and plumbing permits; processes applications
for the approval of new construction, additions, signs, special administrative
permits, Watershed reviews and inspections, Fire Marshal reviews and
inspections; verifies state/local licenses when applicable; ensures paperwork is
complete and filed; ensures information is entered into database; and submits
completed permit to customer.

Receives moneys in payment of permit fees; calculates permit fees; records
transactions, issues receipts, and forwards revenues as appropriate;
prepares/updates daily administrative report of base fees; reports daily count
of permits issued each day and payments collected; and submits reports to
finance department.

Processes contractor registrations; issues and renews registration for a variety
of contractors including electrical and low voltage, plumbing, sprinkler,
suppression and HVAC; and verifies state and business licenses.

Supplemental Information Specific to Planning & Sustainability:

Support in tracking of escalation within the Planning app. This role assists
with navigating the permitting process by researching and ensuring a solution if
found on how to move all projects through the permitting pipeline. All
applications comply with DeKalb County codes, ordinances, and development
regulations.

Serves as a frontline representative for the Planning and Sustainability
Division and plays a critical role in researching each project in Hansen and
Project Dox system. The is a liaison role that will facilitate a close working
relationship between people and organizations.

Requirements

• High School diploma or GED required
• one year of experience in customer service
• any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Must possess and maintain a valid Georgia driver’s license

Nice To Haves

• ICC Permit Technician certification

Responsibilities

• Receive, review, and research escalation issue reported to Planning & Sustainability.
• Conduct preliminary research for completeness and compliance with applicable codes, ordinances, and regulations.
• Provide assistance and information to managers developers, property owners, engineers, and the public regarding permit requirements, submittal procedures, and development standards.
• Coordinate permit review and routing to appropriate internal departments and external agencies.
• Maintain and update escalation/issue tracking systems and databases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees