Permit Technician
About The Position
This role will issue permits to qualified applicants. The City of Charleston is firmly committed to Equal Employment Opportunity (EEOC) as a fundamental policy to be implemented and observed in our daily operation. The City of Charleston is a progressive and energetic city and our goal is to grant our residents with the best service a city can provide and our visitors with the best vacation or business trip that a city can provide. Charleston is a special and unique city. The combination of our unequaled beauty, warm hospitality, and exceptional public spaces provide a wonderful backdrop for residents and visitors. Through careful conservation, creative and innovative financing, and meticulous planning, Charleston is a city that celebrates a rich history. Charleston was the first city in the country to enact a preservation ordinance. We have an active and ongoing interest in the protection and restoration of our buildings, which tell the story of our past. Keeping an eye to the future, we have set goals that make the livability and quality of life in Charleston the best in the nation. We work diligently to keep our city the best place in the country to work, to live and to play.
Requirements
- Associate’s degree (AA/AS); and six months of related experience and/or training; or equivalent combination of education and experience.
- Working knowledge of Microsoft Windows, Outlook, Word, and Excel (including the ability to create spreadsheets using formulas).
- Ability to type a minimum of 35 words per minute by touch.
Nice To Haves
- ICC Permit Technician Certification
Responsibilities
- Processes minor permits such as ROW, Encroachment Agreements, roof, paint, etc.
- Greets customers and directs traffic to the appropriate processors.
- Answers and returns calls and emails from the Development and Construction Services mainline as well as the front desk phone.
- Handles all status updates and general inquiries.
- Questions applicants to obtain information such as name, address, and age, and records data on prescribed forms.
- Evaluates information obtained to determine applicant qualification for licensure.
- Contacts customers if there are any problems during the permitting and licensing process.
- Responds to contractors’ inquiries about permissions granted by Department of Labor, Licensing, and Regulation licensure.
- Responds to inquiries regarding permit requirements and processes.
- Maintains files and logs of permits issued and provides statistical information on permits.
- Create reports to identify delinquent accounts.
- Creates and updates department applications and forms.
- Creates Caps reports as needed and fulfills requests for information from GovQA and FOIA.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
