Permit Technician II

City of Greeley•Greeley, CO

1d•Hybrid

About The Position

The Permit Technician II provides customer service and supports Public Space permitting by reviewing applications for completeness and eligibility, verifying documentation, and communicating deficiencies to applicants. This position maintains accurate records in the City’s permitting system and manages workflow tasks such as fee assessment, expiration tracking, routing applications, and maintaining permit files and status records. The role also supports administrative intake and monitoring for permit-related processes, including extensions, amendments, expedite requests, cancellations, and unpaid fee follow-up. Additionally, the Permit Technician II reviews contractor license applications for compliance with permit requirements and bond documentation. This position also serves as a point of contact for routine Shared Micromobility Business License inquiries, handling documentation, tracking, and coordination, while escalating complex or enforcement-related issues to the program manager.

Requirements

Associate’s degree in Public Administration, Business, Construction Management, Planning, Engineering Technology, Geographic Information Systems, or related field.
Three (3) years of progressively responsible customer service, administrative support, permit processing, public works, construction, utilities, land development, or related experience.
OR any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job, AND possession of a valid driver’s license.

Nice To Haves

Experience with municipal permitting, especially public works, right-of-way, utilities, or land development permits.
Experience with permitting software (e.g., TRAKiT, Accela, Oracle, Community Plus).
Experience with contractor licensing or compliance documents such as bonds, certificates of insurance, or other related records.
Experience using databases, records management, or similar software systems.
Experience reviewing mapped information or geographic information systems (e.g., Esri products such as ArcGIS Online, Web Maps, etc.).
Experience with transportation demand management, shared mobility, curb/right-of-way operations, or public space regulation.
Strong customer service skills and effective communication.
Knowledge of permit processing, recordkeeping, and document management practices.
Ability to interpret and apply established policies, procedures, checklists, and permit requirements consistently.
Ability to work with maps, dashboards, spreadsheets, and permitting or licensing software to support permit, license, and program tracking and reporting.
Ability to review application materials such as plans, fee schedules, traffic control plans, maps, and supporting documents for completeness and routing purposes.
Ability to maintain accurate electronic records, logs, notes, and tracking spreadsheets.
Ability to manage multiple deadlines and high-volume detailed work with accuracy.
Ability to establish and maintain effective working relationships with applicants, contractors, inspectors, utilities, reviewers, and other City staff.
Ability to distinguish between routine administrative issues and matters requiring escalation due to safety, accessibility, policy, or contractual concerns.

Responsibilities

Serves as a primary point of contact for applicants, contractors, utility companies, internal staff, and the public regarding Public Space permit requirements, application procedures, and permit status.
Reviews permit applications for completeness and basic eligibility in accordance with established procedures, checklists, and permit-type requirements.
Maintains a deficiency list and prepares clear, consolidated applicant comments identifying missing, incorrect, or inconsistent submittal items.
Determines required reviewer routing based on permit type, location, and application responses; adds reviewers after completeness is achieved in accordance with established procedures.
Sets or updates permit expiration dates, adds or assesses applicable permit fees, and advances applications through the permit workflow in the permitting system.
Processes or coordinates routine administrative actions related to permit extensions, amendments, expedite requests, cancellations, expired permits, and other status-related actions in accordance with established procedures.
Monitors reports and tracking tools for items such as unpaid fees, missing approval dates, and permits requiring routine record correction; performs follow-up and documentation as assigned.
Reviews contractor license applications for Public Space-related compliance items in accordance with established procedures, including identifying outstanding permit compliance issues that may affect licensing status.
Verifies submitted bond information associated with contractor license applications against established City requirements; documents discrepancies and routes or escalates issues for follow-up as appropriate.
Maintains spreadsheets, tracking logs, templates, and related administrative records supporting Public Space permit operations.
Tracks recurring applicant errors, workflow pain points, and repeated permit issues; documents patterns and escalates them to the Public Space Asset Manager.
Provides routine day-to-day administrative support for the Shared Micromobility Business License program, including receiving inquiries, maintaining records, and tracking routine compliance items.
Receives and documents public and internal concerns related to shared micromobility operations, including parking, device condition, service area issues, and customer service complaints; forwards time-sensitive or non-routine issues for follow-up.
Assists with verifying routine business license requirements such as required contacts, insurance/administrative documents, monthly reporting, and other standard submittals in accordance with established procedures.
Coordinates routine communication with the licensed operator regarding missing information, incomplete reports, and basic compliance follow-up, and escalates non-routine or unresolved issues to the Shared Micromobility program manager.
Performs other duties as assigned.