Permit Supervisor

City of Murphy•Murphy, TX

2d•Hybrid

About The Position

The City of Murphy redefines the local government experience for its’ employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L. Respectful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation. Professional – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes. Trustworthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability. Friendly – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers. Are you a COOL individual looking for a COOL place to work? This might be the place for you and the COOLest job you’ve ever had! The City of Murphy seeks to add a Permit Supervisor to its dynamic team! Under general direction of the Planning Manager, the Permit Supervisor plans, directs, and oversees daily operations of the City’s permitting functions. This position serves as the primary operational lead for permit intake, processing, issuance, and tracking to ensure compliance with applicable codes, ordinances, and departmental procedures. Provides guidance to residents, contractors, developers, and internal departments regarding permitting requirements and processes and ensures efficient workflow, accurate processing, and consistent customer service delivery. Performs administrative, reporting, and development services support functions, including records management, reporting, workflow coordination, and special projects.

Requirements

Five (5) years of progressively responsible experience in municipal permitting, planning, building, or development services
High School Diploma or GED
Valid Texas Class C Driver’s License (must meet City driving standards).
ICC Permit Technician Certification or ability to obtain within one (1) year.
Experience with permitting software systems (e.g., Incode 9) and development tracking tools.

Nice To Haves

Prior supervisory or lead experience in municipal permitting or development services.
Experience with integrated permitting and development tracking systems.
ICC Permit Technician Certification at time of hire
Currently hold, or must obtain within one (1) year of date of hire to be Texas Notary Public.

Responsibilities

Oversees daily permit intake, review coordination, processing, tracking, and issuance of permits.
Supervises, trains, assigns, and evaluates the work of the Permit Technician, ensuring accuracy, efficiency, and high-quality customer service.
Coordinates work assignments for the Permit Technician.
Provides coverage for front counter, phone, and permit intake functions when the Permit Technician is unavailable.
Serves as the primary escalation point for complex permitting issues and procedural interpretation.
Provides permitting guidance to residents, contractors, developers, and internal departments regarding requirements, basic zoning-related inquiries, and development standards.
Assists applicants with forms and technical questions related to building permit process.
Reviews permit applications for completeness and accuracy prior to routing for technical review.
Interprets and applies municipal codes, zoning regulations, building requirements, and permitting policies to ensure consistent enforcement and guidance.
Coordinates permitting workflow with planning, building inspections, engineering, and fire prevention staff to ensure timely and efficient processing.
Reviews and approves routine permits in accordance with adopted codes, ordinances, and departmental procedures.
Monitors permitting software systems to ensure data accuracy and timely status updates across all permit types.
Oversees inspection request coordination, permit lifecycle tracking, and communication with applicants from submittal through final approval or Certificate of Occupancy/Completion.
Ensures accurate collection, reconciliation, and reporting of permit fees, deposits, and related transactions in coordination with Finance.
Monitors permit aging reports, workload distribution, and processing timelines to ensure service level expectations are met.
Maintains departmental permitting metrics, reports, and operational summaries.
Identifies process improvements and recommends enhancements to workflows, forms, and customer service delivery.
Assists in developing and implementing permitting procedures, policies, and operational standards.
May assist in preparing and maintaining departmental budgets.
Performs a variety of general office duties including but not limited to serving as a first point of contact for the Development Services department by phone, in-person, or email; maintaining office supplies; arranging, indexing, filing, storing, retrieving, updating and notarizing documents.
Performs other related duties as assigned.
Prepares reports, correspondence, and summaries related to permitting and development trends.
Assists with updates to departmental procedures, forms, and workflow documentation.
Supports addressing, zoning verification letters, and development-related records management.
Coordinates with the City Secretary and Planning Manager to respond to public records requests and document compilation as needed.
Participates in special projects related to permitting systems and process improvements.
May assist in preparing Planning & Zoning Commission, Board of Adjustment, and City Council public hearing notices and agenda materials.
Performs other related duties and special projects assigned.

Benefits

Telework option – one day per week for eligible employees, based on department needs and with Department Head approval
Competitive medical, dental, and vision benefits package
Retirement program (TMRS) with 2:1 City match
3 weeks of Vacation and Sick leave per year (with additional accruals after 5 years of service).
14 paid holidays.
City-paid Life Insurance at 1x your annual salary up to $100K
City-paid disability insurance
$7 Longevity pay
Education Assistance Program
Ongoing training and professional growth opportunities
Employee Assistance Program
Wellness Program
Childcare assistance
A positive and collaborative work environment