Permit Services Supervisor

City of Bakersfield • Bakersfield, CA

1d

About The Position

Under general direction, plans, prioritizes, assigns, and supervises the public permit processing center activities and staff, emphasizing consistency in service delivery and excellent customer service; organizes, assigns, and reviews the work of assigned staff engaged in providing information and direction to the public on related planning, building, land development and permitting services; monitors process steps to support service deliverables and timelines; provides process recommendations to maintain quality services and efficient operations; and performs special projects or other work as required. Pending salary adjustment in July.

Requirements

• Graduation from an accredited college or university with an associate’s degree in business or public administration or related field
• Three (3) years of progressively responsible administrative or program technical experience in related field, which include one (1) year of lead work or supervisory experience
• An equivalent combination of training and experience which provides the capabilities to perform the described job duties
• Must successfully complete required pre-employment background investigation

Nice To Haves

• Strong supervisory/leadership skills with expertise in permitting for planning, building processes, customer service, and process improvement

Responsibilities

• Supervises staff by assisting with training, planning, assigning, and reviewing work
• Responds to inquiries and makes final decisions regarding difficult customer complaints requiring a thorough knowledge of rules, practices, and policies
• Coordinates permit services activities with other City departments, divisions, and sections, and with outside agencies
• Oversees the acceptance, review, and processing of complex building, land use, and right-of-way permit applications for compliance with codes, regulations, and city requirements
• Provides technical expertise and guidance to staff, applicants, and the public regarding permit processes, requirements, and timelines
• Monitors compliance with applicable building codes, zoning codes, ordinances, and internal policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree