Permit Analyst

SUNSHINE ENTERPRISE USA LLC • Pine Hills, FL

5d • Onsite

About The Position

The Permit Analyst supports intake, review, and processing of permit and service-related applications. The role is suited to candidates with customer service, administrative support, front desk, call center, or office coordination experience who are comfortable handling forms, data, and customer inquiries. No prior permit experience is required; training is provided. The position is onsite as applicable and follows business hours, Monday through Friday. Full training on permit processes, systems, and procedures is provided, with ongoing supervisor and team-lead support and access to process documentation and job aids.

Requirements

• At least 1 year of experience in customer service, administrative support, office assistant, front desk, call center, or clerical roles.
• Strong attention to detail and accuracy when handling forms and data.
• Comfort working with computers and multiple systems.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools.
• Ability to communicate clearly and professionally with customers and internal teams.
• Strong organizational and time-management skills.

Responsibilities

• Receive, review, and process permit or application requests for completeness and accuracy.
• Enter and maintain application data in internal systems, databases, or tracking tools.
• Respond to customer inquiries by phone, email, or in person about application status, requirements, and next steps.
• Guide applicants on documentation, forms, and procedural requirements.
• Coordinate with internal departments to route applications and resolve missing or incorrect information.
• Track application progress and ensure timely follow-up and resolution.
• Maintain organized records in compliance with internal policies and regulatory standards.
• Prepare basic reports, logs, or summaries related to application volume and status.
• Provide professional and courteous customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed