Permanent Supportive Housing Case Manager

Shelter House - Iowa City • Iowa City, IA

11h • Hybrid

About The Position

Shelter House's Permanent Supportive Housing Case Managers are skilled communicators who help our most vulnerable tenants maintain housing, secure health care and other benefits, and offer a patient and pragmatic ear. This role requires a commitment to harm reduction and a deep belief in Shelter House's mission to prevent and end homelessness in our community. The ideal candidate possesses strong analytical and problem-solving skills, excellent organizational methods, clear and appropriate communication, and detailed record-keeping abilities. They should also excel in consensus-building, mediation, and conflict resolution, while demonstrating flexibility, patience, awareness, sound judgment, humility, cooperation, and a growth mindset.

Requirements

• Knowledge, skills, and abilities consistent with a Bachelor's degree in human services or related field, or a minimum of one (1) year related experience.
• Demonstrated knowledge and experience with area services, community partners, and resources.
• Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness, competence, and care towards self, colleagues, and populations served.
• Minimum of one (1) year direct service experience.
• Proficiency in Windows based computer environment with Microsoft Office Suite.
• Good written, verbal, and interpersonal communication skills.
• Possess a valid driver's license and reliable transportation to get to and from work shifts.

Responsibilities

• Provide case management services to formally homeless clients so that clients maintaining housing, and client's health, safety, and welfare needs are met. This includes utilizing motivational interviewing, trauma-informed care, and harm reduction models; operating from a Housing First approach; assessing client needs, providing referrals, connecting to resources, and offering appropriate support; providing direct care such as independent living skills, employment assistance, budgeting, on-time rental payments, and transportation; completing regular client check-ins; coordinating and monitoring client services like meetings, appointments, medical follow-up, and hearings; developing and maintaining knowledge of available resources; delivering high-quality crisis intervention; and assisting clients with re-housing utilizing Iowa City Housing Authority (ICHA) qualifications.
• Build rapport and maintain positive professional relationships with clients, landlords, service providers, and other community partners to achieve and maintain a trauma-informed workplace. This involves delivering high-quality crisis intervention, responding to client and landlord concerns in a timely manner, maintaining professionalism, advocating for clients in community settings, and building positive relationships with community partners for collaboration.
• Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants. This includes completing HMIS training, maintaining confidentiality of client information, thoroughly conducting intake and exit procedures, organizing and securing appropriate program forms, and updating and completing forms in a timely manner.
• Work within a team of Case Managers and Coordinators to ensure continuity of care. This includes attending team and agency-wide meetings/trainings, frequent communication with the Iowa City Housing Authority, actively engaging with department matters, supporting other staff during crises, and fulfilling Housing Choice Voucher/Project Based Voucher requirements. Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level