Performance Tracking Supervisor

Equus • Milwaukee, WI

1d

About The Position

The Performance Tracking Supervisor analyzes processes and procedures to optimize performance, defines operational goals, and prioritizes assignments while adapting service delivery as needed. The role manages performance tracking systems, dashboards, reporting, quality assurance, audits, and continuous improvement. It also supports staff training and customer follow-up, monitors compliance with contractual and policy requirements, and communicates program performance and customer satisfaction results to senior management.

Requirements

• Bachelor's degree from an accredited college or university, or equivalent related experience.
• Knowledge of applicable federal, state, and local rules and regulations.

Nice To Haves

• Prior experience in quality control or in performing program and financial audits, evaluations, and monitoring of employment and training programs.

Responsibilities

• Manage and update internal tracking systems and dashboards.
• Review case files for compliance with contractual agreements.
• Conduct file and system maintenance reviews for all programs.
• Oversee the design, generation, and analysis of performance reports.
• Assist with developing, implementing, and enforcing quality assurance plans.
• Conduct company audits and standard quarterly reviews to assess whether standard operating procedures and services are being delivered effectively.
• Recommend corrective actions and implement corrective action plans to support overall project success.
• Provide customer satisfaction results to senior management and keep senior management informed about program case management and performance status.
• Provide trend analysis reports to senior leaders.
• Develop and coordinate training activities so operations staff are properly trained to implement project activities effectively.
• Manage weekly follow-up calls to customers to update employment status.
• Identify appropriate performance measurements and develop process review checklists for quality control and contract compliance.
• Identify contractor policy letter requirements and ensure their implementation and compliance.
• Implement continuous performance improvement through ongoing review of operations and administrative systems consistent with company initiatives.
• Perform other duties as assigned.

Benefits

• Extensive learning opportunities and networking programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager