Performance Tracking Supervisor
About The Position
The Performance Tracking Supervisor analyzes processes and procedures to optimize performance, establishes operational goals, and adjusts service delivery as needed. The role manages internal tracking systems and dashboards, oversees performance reporting, and reviews case files and systems to ensure compliance with contractual agreements and program requirements. The position supports quality assurance through audits, quarterly reviews, corrective action plans, and continuous improvement of operational and administrative systems. It reports customer satisfaction results, program case-management status, and performance trends to senior management. The supervisor also coordinates training for operations staff and manages weekly customer follow-up calls to update employment status.
Requirements
- Bachelor's degree from an accredited college or university, or equivalent related experience.
- Knowledge of applicable federal, state, and local rules and regulations.
Nice To Haves
- Prior experience in quality control or in performance of program and financial audits, evaluations, and monitoring of employment and training programs.
Responsibilities
- Analyze processes and procedures to optimize performance.
- Define and set operational goals.
- Prioritize assignments and adjust or adapt service delivery as needed.
- Manage and update internal tracking systems and dashboards.
- Review case files to ensure compliance with contractual agreements.
- Conduct file and system maintenance reviews for all programs.
- Oversee the design, generation, and analysis of performance reports.
- Assist with developing, implementing, and enforcing quality assurance plans.
- Conduct company audits and standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered.
- Recommend corrective actions and implement corrective action plans regarding overall project success.
- Report customer satisfaction results to senior management and keep senior management informed about program case-management and performance status.
- Provide trend analysis reports to senior leaders.
- Develop and coordinate training activities to ensure operations staff are properly trained to implement project activities effectively.
- Manage weekly follow-up calls to customers to update employment status.
- Identify appropriate performance measurements and develop process-review checklists for quality control and contract compliance.
- Identify contractor policy letter requirements and ensure implementation and compliance.
- Implement continuous performance improvement through ongoing review of operations and administrative systems consistent with company initiatives.
- Perform other duties as assigned.
Benefits
- Extensive learning opportunities and networking programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
