Performance Management Specialist
About The Position
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com Position Overview The Performance Management Specialist plays a key role in supporting state agencies with the successful setup and launch of new employee expectations and agency performance evaluations. This position also blends processing responsibilities with direct customer interaction through our active phone IVR system.
Requirements
- High School Diploma or equivalent required.
- Strong written and verbal communication skills.
- Experience using Microsoft Office tools, including Word and Excel.
- Ability to learn and navigate multiple systems efficiently.
- Strong organizational skills and attention to detail.
- Ability to adapt in a fast-paced, process-driven environment.
- Flexible, dependable, and customer service oriented.
Nice To Haves
- Background in recruiting or talent acquisition (preferred but not required).
- Experience supporting hiring managers or HR teams.
- Call center or service center experience.
Responsibilities
- Performance Management Administration Initiation of employee performance measurements in the performance management system (, including launching agency expectations and evaluations.)
- Process employee movements and updates in accordance with agency guidelines.
- Ensure accuracy and timeliness in system transactions and documentation.
- System & Requisition Support Assist hiring managers with system navigation and requisition related inquiries.
- Provide guidance on applicant processing and performance management workflows.
- Utilize multiple systems daily to complete transactions and resolve issues.
- Customer & Phone Support Respond to inbound calls through the IVR system from: HR representatives across state agencies Prospective candidates applying for State of Florida positions Provide clear, professional, and solution support.
- Document inquiries and resolutions accurately within appropriate systems.
- Collaboration & Continuous Improvement Partner with internal teams to resolve escalated or complex cases.
- Maintain flexibility to support business critical periods and changing priorities.
- Contribute to a positive, team focused work environment
Benefits
- At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
