Quality and Performance Management Specialist

Meijer • Grand Rapids, MI

2d

About The Position

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! We are seeking a detail-oriented and analytical IT Service Center Operations Specialist to join our team. This role utilizes data analysis and reporting to enhance productivity, ensure efficient operations with the highest standards of quality and making sure our team is well-trained and equipped to handle our technologies and processes effectively.

Requirements

• Bachelor’s or equivalent
• Proven experience in workforce management, data analysis, and reporting
• Strong analytical skills and attention to detail
• Strong verbal and written communication and presentation skills, with an ability to express complex technical concepts in business terms
• Strong organization skills with the ability to handle multiple projects/issues simultaneously
• Ability to work independently and as part of a team
• Knowledge of Service Desk operations to include knowledge of IT best practices, industry trends and customer service

Nice To Haves

• Experience in the retail industry or in a production/service environment is preferred

Responsibilities

• Collect, analyze, and present data to inform decision-making through comprehensive data insights
• Monitor industry trends and benchmarks to anticipate needs and adjust strategies accordingly while tracking and updating Service Center statistics
• Establish key performance indicators (KPIs) to measure effectiveness and ensure alignment with organizational goals
• Implement tools and systems for automating data collection and reporting processes, ensuring timely and accurate information flow.
• Investigate defects or quality issues to determine root causes and recommend corrective actions to address identified issues
• Develop and implement quality assurance processes and procedures to ensure consistent product quality across all operations
• Recommend improvements to policies, standard operating procedures, and workflows to meet team performance, quality, and customer goals

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level