Performance Management Coordinator (PPM III)

King County•Seattle, WA

2d•Hybrid

About The Position

The King County Department of Local Services, Road Services Division, is seeking a Project/Program Manager III – Performance Management Coordinator for the Director’s Office. This role develops and establishes systems to maintain performance measures and reporting processes for Road Services’ Monthly and Quarterly Business Reviews, as well as public-facing reporting on Connecting King County investments funded through the King County Transportation District (KCTD). The coordinator works with subject matter experts across the division to translate program goals and commitments into meaningful measures and practical reporting tools that support informed decisions and continuous improvement. The position leads projects and collaborates across disciplines to help Road Services measure success, track progress, and communicate results to leadership and the public. The role applies equity, racial, and social justice principles to its work. It is open only to current King County employees. The employee works in the office at least three days per week at King Street Center in Seattle, with possible reporting to other King County facilities, including offices in unincorporated King County. Employees must reside in Washington State within a reasonable distance of their King County worksite.

Requirements

A bachelor’s degree in public administration, business administration, public policy, data analytics, or a related field; alternatively, a combination of education, training, skills, and experience demonstrating ability to perform the work.
Experience developing, maintaining, coordinating, or improving systems and processes for tracking projects, programs, or operational activities, including schedules, milestones, accomplishments, expenditures, and deliverables.
Experience collecting, tracking, analyzing, or reporting information to assess program performance, service delivery, organizational goals, or operational improvements.
Ability to develop, implement, or improve practical processes and tools for performance tracking, data collection, progress monitoring, and consistent reporting.
Experience coordinating or managing projects, initiatives, or business processes, including organizing work plans, tracking deadlines and deliverables, coordinating across teams, identifying challenges, and supporting implementation.
Strong analytical and problem-solving skills, including organizing and evaluating quantitative and qualitative information, identifying trends or improvement areas, and developing findings or recommendations.
Experience maintaining accurate records and establishing or following consistent data collection, documentation, quality assurance, and reporting practices.
Strong collaboration and coordination skills, including working with subject matter experts, managers, and multidisciplinary teams to gather information, resolve issues, improve processes, and accomplish shared goals.
Strong written, verbal, and visual communication skills, including presenting information clearly through reports, presentations, correspondence, or other materials for different audiences.
Proficiency with Microsoft Excel and experience using spreadsheets, databases, reporting systems, or other tools to organize, analyze, track, or communicate information.
Ability to incorporate equity and social justice considerations into work processes, program planning, performance reporting, or service delivery, including consideration of effects on different communities.
Applicants must be current King County employees.
Employees must reside in Washington State and within a reasonable distance of their King County worksite.
Ability to work in the office at least three days per week and report to the specified King County worksite.

Nice To Haves

Experience establishing or improving organizational performance measurement frameworks, program evaluation approaches, or public-facing performance reporting.
Experience working in government, transportation, infrastructure, public administration, or organizations responsible for complex programs and public services.
Familiarity with Results-Based Accountability, Lean, continuous improvement, or similar performance-management and process-improvement approaches.
Experience using Power BI, Tableau, advanced Excel, or similar tools to develop dashboards, analyze performance information, or communicate results.
Experience developing measurement plans, data dictionaries, reporting standards, or quality-control procedures to improve the consistency and reliability of performance information.

Responsibilities

Apply equity, racial, and social justice principles to all aspects of the work.
Develop and implement a Road Services performance measurement plan covering consistent approaches for defining, collecting, validating, analyzing, and reporting performance information.
Collaborate with division leadership, program managers, and subject matter experts to develop measures of progress toward organizational goals, service commitments, program delivery, and community outcomes.
Lead the development and ongoing improvement of the division’s Monthly Business Review process, providing leadership with timely information on performance, commitments, trends, risks, and improvement opportunities.
Establish reporting schedules, templates, roles, responsibilities, and standard work for Monthly Business Reviews.
Develop performance measures and reporting processes for Connecting King County investments funded through the King County Transportation District, including measures of investment delivery, results, and community benefits.
Develop and improve tools and processes for tracking program and project commitments, milestones, schedules, expenditures, accomplishments, risks, and outcomes, coordinating with existing financial, project management, and operational reporting systems.
Work with subject matter experts and data owners to establish measure definitions, calculation methodologies, data sources, reporting frequencies, documentation, and quality-control procedures.
Analyze quantitative and qualitative performance information to identify trends, performance gaps, emerging risks, and improvement opportunities.
Develop findings and recommendations to support management decisions and improve program and service delivery.
Plan and facilitate multidisciplinary working sessions with leadership, program managers, finance, communications, technology staff, and other partners.
Coordinate with technical staff to prepare dashboards, scorecards, reports, presentations, and briefing materials for technical and nontechnical audiences, including division leadership, employees, and elected officials.
Perform additional duties or special projects as assigned.