PPM Director - PPM Tool, Data, Reporting

First Citizens Bank • Raleigh, NC

1d • Remote

About The Position

The PPM Director sits within the Enterprise Project Office and serves as the Product Owner for the PPM Tool (Clarity). This position partners with business leadership, Information Technology, and other stakeholders to execute a business-specific Information Systems strategy. The role leads projects involving system selection, ongoing enhancements, configuration, reporting, and updates to meet the Bank’s needs. It directs the design, development, testing, and ongoing administration of supported business systems and leads related organizational change management efforts. The Director also manages a team, including hiring, performance management, coaching, and talent development. This is a remote role that may be hired in several U.S. markets; candidates must be able to work EST/CST hours.

Requirements

• Experience with the business system to be supported.
• Bachelor’s degree and 8 years of experience, or a high school diploma/GED/equivalent and 12 years of experience in Information Technology, business system management, or experience specific to the system being supported.
• Ability to work EST/CST hours.

Nice To Haves

• Project Management Professional (PMP) certification.
• PPM Tool experience; Clarity is preferred.
• Formal people-leader experience.
• Product owner experience.
• Roadmap vision/strategy ownership.
• Familiarity with user experience and end-user design.

Responsibilities

• Contribute to system strategy development in partnership with business unit leaders, IT, and other stakeholders, and execute the strategy in alignment with the business unit and broader organization.
• Manage a team responsible for system design, configuration, reporting, testing, implementation, and upgrades.
• Direct troubleshooting and process-improvement efforts for end users.
• Lead vendor selection and oversee vendor activities related to department initiatives.
• Evaluate system functionality and effectiveness using user feedback, analysis, and process documentation, and develop system enhancements as needed.
• Establish and monitor expectations to achieve company and department goals.
• Adjust policies, procedures, and processes to meet objectives and improve efficiency.
• Manage the hiring, performance, training, and evaluation of assigned staff.
• Support group achievement through technical and professional development.
• Direct organizational change-management efforts for the business system and provide training and education to business users, managers, and associates as needed.

Benefits

• A competitive benefits program designed to meet associates’ needs; details are available on the First Citizens Bank benefits website.
• Some roles may include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director