Performance Maintenance Specialist

Waters Corporation • Columbus, OH

19h • Onsite

About The Position

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated, and customer-focused professionals who are technical experts on Waters’ product suite. As a Regional Service Manager working for an industry leader, you'll provide management support to a team of field service engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software. In this challenging role, you'll have the opportunity to recruit, develop, train, and manage a team. The field service organization provides technical expertise for Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia, and Government industries. Waters Corporation is currently seeking a highly skilled, motivated professional to join our world-leading Field Services Organization managing a service team in the Columbus, OH United States.

Requirements

• Currently attending or completed a technical college program related to Chemistry, Biochemistry, or a related field.
• Strong problem-solving and communication skills.
• Excellent time management skills.
• Demonstrated ability to deliver high-quality customer service.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

Nice To Haves

• Service experience is considered a plus.

Responsibilities

• Install new LC systems at customer sites following company guidelines and procedures.
• Conduct scheduled Performance Maintenance (PM) visits to ensure LC instruments are operating at optimal conditions.
• Perform any required repairs during the PM to ensure that the LC instruments are operating as intended following the PM and or qualification.
• Includes Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) as per manufacturer standards.
• Perform basic troubleshooting and diagnostic procedures on LC systems to identify issues and ensure optimal performance.
• Complete all required documentation accurately, such as service appointments, service reports, checklists, and customer feedback in a timely manner.
• Ensure that inventory levels are maintained at an appropriate level.
• Ensure that all service activities enforce to regulatory guidelines and company policies.
• Optimally manage time and priorities to meet or exceed customer expectations for service delivery.
• Participate in ongoing training sessions and stay up-to-date with the latest LC technologies.

Benefits

• Waters complies with all applicable federal, state, and local laws.
• Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.
• Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
• All hiring decisions are based solely on qualifications, merit, and business needs at the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree