PTC - Journi - Performance Load Test Analyst

Novalink Solutions LLC•Harrisburg, PA

2d•Hybrid

About The Position

The Performance Load Test Analyst will ensure performance readiness across all UBOS releases by following PTC SDLC and quality governance processes and defining performance-testing strategy, scope, workloads, non-functional requirements, and acceptance criteria. The role designs and executes performance, load, stress, endurance, and scalability testing using NeoLoad across SAP BRIM, SAP Convergent Mediation, SAP S/4HANA and supporting modules, SAP Datasphere, Dynamics CE CRM applications, middleware and integration layers, and customer-facing channels. Testing covers realistic enterprise workloads, including tolling and mediation events, billing cycles, payments, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios. The analyst validates system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations, including end-to-end synchronous and asynchronous integrations between CRM and SAP. The role monitors performance metrics, analyzes results across application and infrastructure layers, identifies bottlenecks, and prepares detailed reports, dashboards, and executive summaries with go/no-go recommendations. It also includes maintaining NeoLoad scripts, testing APIs and data pipelines, integrating tests with CI/CD where applicable, and establishing baselines for benchmarking and regression analysis. The analyst supports Journi SIT, UAT, PI cycles, Show-backs, Go-Live, and Hypercare, and promotes performance-testing best practices. All work must be documented in formats or templates specified by the Commission, and the resource must follow Commission standards, policies, and procedures. The position is primarily remote, with onsite attendance in Middletown, Pennsylvania, required for specified meetings and project activities. The resource must reside in the Continental United States, pass required background checks before starting, attend onsite meetings for one week per month according to the Commission’s schedule, and may be assigned onsite post-go-live support tours during the planned six-month support period. An onsite orientation is also required. Overtime requires prior approval from the Project Principal.

Requirements

At least 8 years of overall IT testing experience.
At least 4 years of hands-on performance/load testing experience.
Strong hands-on experience with NeoLoad.
Experience testing enterprise-scale applications with high transaction volumes.
Experience testing SAP systems, CRM platforms, analytics platforms, and complex enterprise integrations.
Strong understanding of load, stress, endurance, and scalability testing.
Strong understanding of API and middleware performance testing.
Strong understanding of batch, mediation, analytics, and asynchronous processing validation.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Must reside within the Continental United States.
Must pass ePATCH and ClearChecks background checks before starting.
Must comply with Commission onboarding requirements, including required forms, agreements, identification information, and background-check documentation.
Must use cameras during virtual meetings and maintain a professional appearance on camera.

Nice To Haves

Experience with SAP BRIM, S/4HANA, or ECC environments.
Experience with SAP Convergent Mediation (CM).
Experience with SAP Datasphere.
Experience testing CRM-to-SAP bi-directional integrations.
Experience testing CRM-to-ERP integrations.
Experience with tolling, transportation, or public-sector systems.
Experience with cloud or hybrid infrastructure performance testing.

Responsibilities

Follow PTC SDLC and quality governance processes to ensure performance readiness across UBOS releases.
Define performance-testing strategy, scope, workloads, non-functional requirements, and acceptance criteria.
Design and execute performance, load, stress, endurance, and scalability testing using NeoLoad across SAP, CRM, analytics, integration, middleware, and customer-facing systems.
Simulate realistic enterprise workloads, including tolling transactions, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios.
Validate system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations.
Execute end-to-end performance testing of CRM-to-SAP and SAP-to-CRM integrations, including synchronous and asynchronous patterns, APIs, message queues, and batch interfaces.
Monitor response times, throughput, error rates, resource utilization, and system saturation points.
Analyze performance results across SAP, CRM, integration, analytics, and infrastructure layers to identify bottlenecks.
Prepare performance test reports, dashboards, and executive summaries with go/no-go recommendations.
Develop, maintain, and execute NeoLoad performance-test scripts.
Perform API, integration, and data-pipeline performance testing using NeoLoad capabilities.
Integrate NeoLoad tests with CI/CD pipelines where applicable.
Establish performance baselines and support release-to-release benchmarking and regression analysis.
Support Journi SIT, UAT, PI cycles, Show-backs, Go-Live, and Hypercare with performance validation.
Promote performance-testing best practices and continuous improvement across UBOS programs.
Document technical and functional designs, diagrams, test plans, test scripts, impact analysis reports, lessons learned, and best practices in Commission-prescribed formats or templates.
Follow all Commission standards, policies, procedures, and published IT Standards.
Attend onsite Commission meetings in Middletown, Pennsylvania for one week per month according to the Commission’s schedule.
Provide onsite post-go-live support as required, potentially through one-to-two-week rotating tours during the planned six-month post-launch period.
Attend a full-day onsite orientation and collect assigned Commission equipment.
Obtain prior Project Principal approval for overtime.