PTC - Journi Performance Load Test Architect/Lead

Novalink Solutions LLC • Harrisburg, PA

2d • Hybrid

About The Position

The Journi Performance Load Test Architect/Lead will define and own the program’s performance engineering strategy and establish enterprise standards, governance, methodologies, and best practices. The role defines workload models using historical production metrics and projected business growth; establishes non-functional requirements, service level objectives and agreements, and performance acceptance criteria; and leads performance planning for Solution Confirmation, PI Planning, SIT, UAT, Go-Live, and Hypercare. The role reviews solution architectures for scalability risks, bottlenecks, and infrastructure constraints, and provides capacity-planning and infrastructure-sizing recommendations.

The lead provides technical direction for performance testing across SAP BRIM, SAP Convergent Mediation, SAP S/4HANA, SAP Datasphere, Dynamics CRM Customer Engagement, middleware, APIs, batch processing, event-driven integrations, customer web and mobile applications, IVR, and chatbot platforms. This includes defining enterprise load profiles for users and business processes, and reviewing and approving performance test plans, scripts, workloads, and schedules.

The role defines monitoring approaches across application, middleware, SAP, database, infrastructure, and cloud platforms; analyzes system performance and resource metrics; leads cross-team root-cause analysis; recommends tuning and scaling improvements; and validates production readiness. It also leads implementation and administration of NeoLoad, establishes reusable scripting standards and automated regression testing, and develops dashboards and executive reports.

The position presents status, risks, bottlenecks, and mitigation strategies to executive leadership and governance boards. It requires thorough documentation of work in formats or templates specified by the Commission, compliance with Commission policies and procedures, and adherence to the Commission’s IT standards. The position is virtual/remote until further notice, with scheduled onsite attendance in Middletown, Pennsylvania, including one week per month and attendance at specified project events. Onsite post-go-live support may also be required on a rotating basis during the planned six-month support period.

Requirements

• At least 12 years of overall IT experience.
• At least 8 years of enterprise performance engineering and load testing experience.
• At least 5 years leading enterprise performance testing initiatives.
• Expert-level experience with NeoLoad.
• Experience architecting performance testing solutions for enterprise-scale applications.
• Strong experience with SAP BRIM, SAP S/4HANA, SAP Convergent Mediation, SAP Datasphere, CRM platforms, APIs, middleware, and enterprise integrations.
• Experience designing production workload models using historical production metrics.
• Strong knowledge of capacity planning, performance engineering, scalability architecture, stress, endurance, spike, and failover testing, API and middleware performance testing, batch processing optimization, cloud and hybrid infrastructure performance, and performance monitoring and diagnostics.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Must reside within the Continental United States.
• Must pass ePATCH and ClearChecks background checks before starting.
• Must attend onsite activities in Middletown, Pennsylvania as required, including one week per month based on the Commission’s schedule.
• Must complete an onsite orientation and sign applicable Commission technology-use and access agreements; an NDA is required if managing or accessing Commission systems or data.
• Must follow Commission IT standards and virtual-work guidelines, including using cameras during meetings and maintaining a professional appearance.
• Overtime requires prior approval from the Project Principal.
• Must provide a contact phone number, current professional photo, and required criminal background-check results.

Nice To Haves

• NeoLoad certification.
• Azure or AWS cloud certifications.
• Local to Pennsylvania or within reasonable commuting distance to Middletown, Pennsylvania.

Responsibilities

• Define and own the Journi program’s overall performance engineering strategy.
• Develop enterprise performance testing standards, governance, methodologies, and best practices.
• Create workload models based on historical production metrics and anticipated business growth.
• Establish NFRs, SLOs, SLAs, and performance acceptance criteria.
• Lead performance planning for Solution Confirmation, PI Planning, SIT, UAT, Go-Live, and Hypercare.
• Review solution architecture to identify scalability risks, performance bottlenecks, and infrastructure constraints early in the SDLC.
• Provide technical leadership for capacity planning and infrastructure sizing recommendations.
• Lead performance testing across SAP, CRM, middleware, APIs, batch processing, event-driven integrations, customer web and mobile applications, IVR, and chatbot platforms.
• Define enterprise load profiles for concurrent users, transaction volumes, billing cycles, payment processing, toll transactions, financial processing, and customer service operations.
• Review and approve performance test plans, scripts, workloads, and execution schedules prepared by performance analysts.
• Define monitoring strategy across application, middleware, SAP, database, infrastructure, and cloud platforms.
• Analyze response times, throughput, resource utilization, JVM metrics, database performance, middleware queues, API latency, and infrastructure bottlenecks.
• Lead root-cause analysis with development, SAP, CRM, infrastructure, middleware, and vendor teams.
• Recommend application tuning, database optimization, infrastructure scaling, and configuration improvements.
• Validate system readiness for production deployment.
• Lead implementation and administration of NeoLoad as the enterprise performance testing platform.
• Define reusable scripting frameworks and standards; establish automated performance regression testing for major releases.
• Develop performance dashboards and executive reporting.
• Present performance status, risks, bottlenecks, and mitigation strategies to executive leadership and project governance boards.
• Document work products, including designs, diagrams, test plans and scripts, impact analyses, lessons learned, and best practices, following Commission formats and templates.
• Follow Commission standards, policies, procedures, and published IT standards.
• Attend onsite meetings and project activities in Middletown, Pennsylvania as scheduled, including one week per month.
• Provide onsite post-go-live support when required, potentially in one-to-two-week rotating tours during the planned six-month support period.
• Complete the required onsite orientation and comply with equipment, access, background-check, documentation, and remote-work requirements.

What This Job Offers

• Career Level: Senior