Performance Lab Year-Round Part-time Intern

natgridProd • Waltham, MA

9d • Hybrid

About The Position

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. So, join National Grid and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered.

The Customer Performance Lab supports the entire Customer organization—including Digital Experience, AMI, Meter to Cash, Billing, and the Call Center—by delivering cross‑channel and cross‑departmental insights that improve how customers move through our processes. The team analyzes operational, digital, and field interactions end to end to strengthen the customer journey and identify opportunities for continuous improvement across multiple portfolios.

As an intern, you will support data processing and analysis activities by helping create reports, explore data from multiple sources, validate datasets, and build Power BI dashboards. You will gain hands‑on experience using tools such as SQL and data visualization software, with guidance and mentorship from experienced team members. You will work alongside business partners, IT teams, and other analysts to see how data is used to answer real business questions, build practical technical skills, and understand how data‑driven insights support decision‑making across the Customer organization.

Qualified applicants will be kept to a maximum of 20 hours per week while school is in session, with the possibility of more hours on winter and summer breaks and must commit to an internship experience of at least one year in duration. This position also has the option of office locations in either Brooklyn, NY or Waltham, MA.

Requirements

• Registered in school as a full-time student and continuing education full-time through the Fall 2027 Semester
• Pursuing a Bachelors or Masters degree in Computer Science, Data Science, Data Analysis, Statistics or related fields
• Accumulated 18 or more credits and be at least 18 years of age
• Can work a maximum of 20 hours a week during the school year
• Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (including OPT and CPT)
• Located within a commutable distance to the identified work location

Nice To Haves

• Experience with SQL, Python, and data visualization softwares

Responsibilities

• Support data processing and analysis activities by helping create reports, explore data from multiple sources, validate datasets, and build Power BI dashboards.
• Gain hands-on experience using tools such as SQL and data visualization software, with guidance and mentorship from experienced team members.
• Work alongside business partners, IT teams, and other analysts to see how data is used to answer real business questions, build practical technical skills, and understand how data-driven insights support decision-making across the Customer organization.

Benefits

• The Gridtern Program does not offer relocation, housing assistance, or public transportation reimbursement for Gridterns; however, we can provide a list of resources to utilize in making your arrangements.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 101-250 employees