Performance Improvement Coach

UVA Health Northern Virginia & Culpeper•Manassas, VA

1d•$45 - $64•Onsite

About The Position

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Community Health, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Community Health team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

Requirements

Bachelor’s degree in healthcare-related field or Engineering required.
Minimum 5 years’ experience required facilitating performance/process improvement projects in an acute care hospital setting by applying CQI tools and mentoring leaders and/or frontline staff. Minimum of 3 years if Master’s prepared.
Lean Six Sigma Green Belt required.
Proficient in Microsoft Office software, including: Word, Excel, PowerPoint: Visio
Strong organizational and time management skills; can independently manage multiple projects
Capable of applying critical thinking to clinical, operational, and financial challenges
Excellent oral/written communication, interpersonal and organizational skills.
Demonstrated ability to drive change, gain buy-in, and sustain improvements

Nice To Haves

Master’s degree preferred
Lean Six Sigma Black Belt, Change Management, and/or Project Management strongly preferred
CPHQ preferred; required within 2 years of hire
RN preferred

Responsibilities

Delivers project management services for select efforts as necessary
Uses effective chartering techniques to appropriately and efficiently scope projects and link them to the organization's overall strategic plan and key work processes.
Develop and update the ongoing management plan. Monitor and ensure that detailed project plans, reporting mechanisms, issue resolution processes, and communications are timely and meet quality and regulatory guidelines.
Provides effective leadership and coaching to ensure completion of performance improvement projects by selecting and utilizing appropriate CQI methodologies
Acts as a change agent, providing direction to leaders and team members and gaining their support
Demonstrate strong communication, analytical, and decision-making skills consistently to effectively lead teams and drive projects to completion.
Develops curriculum and delivers instruction for both classroom and just-in-time learning experiences on a wide range of process improvement topics for multiple learner populations
Ability to generate change through influence rather than authority, using a proven framework to direct and accelerate organizational transformation.
Serves as a liaison for hospital staff for quality related projects and programs.
Connects leaders and front-line staff to other organizational resources for purposes of enhancing improvement efforts
Partners with administrative and clinical leaders to establish and maintain the Lean Management System
Provide workgroups, committees, and task forces with exceptional facilitation, educational, and communication skills, both written and verbal.
Collects, analyzes and/or displays quantitative and qualitative data for purposes of identifying and understanding opportunities for improvement as appropriate
Analytical ability to identify and illustrate relationships among complex activities.
Demonstrate advanced knowledge of process improvement tools and their applicability in a healthcare setting.
Acts to improve patient outcomes and experience of care, as well as improve utilization of resources.
Continually evaluates processes, tools, and workflows to identify opportunities for improvement.
Supports performance sustainability through identification and development of post implementation maintenance and monitoring
Support regulatory survey activity through participation in Survey Command Center activities
The incumbent may be asked to perform additional duties as assigned