About The Position

The Performance & Impact Specialist supports the Chief of Staff by developing performance measures, evaluating strategic initiatives and operational priorities, and translating data into actionable insights for leadership. The role establishes key performance indicators (KPIs), analyzes operational results, and evaluates return on investment (ROI) and realized benefits so leaders can assess progress, identify improvement opportunities, and make informed business decisions. The Specialist partners with initiative owners and Finance, analytics, and technology teams to establish consistent measurement practices and reliable reporting. The role owns performance definitions, business interpretation, and recommendations while collaborating with the AI Solutions & Analytics function on data integration, dashboard automation, and technical tools.

Requirements

  • Bachelor’s degree in business, finance, analytics, economics, operations, mathematics, statistics, or a related field, or an equivalent combination of education and relevant experience.
  • At least five years of relevant experience in business analysis, performance reporting, data analytics, operations analytics, financial analysis, or a related field, including measuring strategic initiatives, transformation programs, operational performance, or enterprise projects.
  • Demonstrated experience developing KPIs, conducting ROI analyses, and measuring expected and realized business benefits.
  • Advanced proficiency in Microsoft Excel, including complex formulas, data manipulation, PivotTables, data modeling, and analytical reporting.
  • Strong analytical and problem-solving skills, exceptional attention to detail, and the ability to translate complex information into clear business insights and recommendations.
  • Ability to independently gather, organize, validate, and analyze data and develop reporting to support business needs.
  • Strong written and verbal communication skills, including the ability to explain data to nontechnical audiences.
  • Ability to organize multiple priorities and work effectively in a fast-paced, cross-functional environment.
  • Experience developing KPIs, ROI analyses, or benefits-realization reporting.

Nice To Haves

  • Experience with Power BI or comparable business intelligence tools.

Responsibilities

  • Define KPIs, baselines, performance targets, and leading and lagging indicators for strategic initiatives and operational priorities.
  • Partner with initiative owners to establish measurement plans, confirm data definitions, and determine reporting frequency and accountability.
  • Develop and maintain performance scorecards, dashboards, and executive reports communicating progress, outcomes, and trends.
  • Analyze operational performance, variances, and emerging risks to identify performance gaps and improvement opportunities.
  • Evaluate strategic initiative impact through ROI analysis and measurement of expected and realized benefits, as applicable.
  • Track results against baselines and targets, understand variances with initiative owners, and recommend adjustments.
  • Translate complex data into clear insights, actionable recommendations, and presentations for leadership decision-making.
  • Collaborate with Finance, analytics, and technology partners to obtain reliable data, validate reporting inputs, and align measurement and reporting methods.
  • Coordinate with the AI Solutions & Analytics function on data integration, dashboard automation, and technical tools while retaining ownership of performance definitions, interpretation, and business insights.
  • Perform other duties as assigned.

Benefits

  • Competitive salary
  • Incentive bonus program
  • Training and development programs
  • Career growth
  • Community volunteer and outreach programs
  • Basic Life and AD&D insurance
  • Employee, Spouse and Child Supplemental Life and AD&D insurance
  • Short- and Long-Term Disability insurance
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Optional Health Savings Accounts
  • Medical and Dependent Care Flexible Spending Accounts
  • Voluntary Accident, Critical Illness, and Whole Life benefits
  • Employee Assistance Program
  • 401(K) plan
  • Health and Financial Wellness Programs
  • Paid Time Off, including Paid Holidays and Floating Holidays
  • Paid Parental Leave
  • Education Reimbursement
  • Employee Recognition
  • Dominium Employee Emergency Fund
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