Performance Health Coach & Patient Experience Coordinator

Cenegenics • Kimball Junction, UT

5d • $68,000 - $73,000 • Onsite

About The Position

Cenegenics is a global leader in longevity and performance medicine, with nearly 30 years of experience transforming human health across 5 continents. They pioneer a proactive healthcare model focused on helping individuals live longer, healthier, and higher-performing lives. Their physician-led care model integrates advanced diagnostics, precision medicine, data-driven protocols, AI, and personalized coaching to achieve measurable health outcomes that surpass traditional primary or concierge care. By combining nutrition, fitness, lifestyle, and medical optimization, Cenegenics empowers members to control their healthspan and unlock their full potential. The company is building a recognized brand in longevity medicine and is creating the platform, technology, clinical infrastructure, and talent network for the next generation of healthcare.

Requirements

• Relationship builder with high EQ and collaboration skills.
• Motivating health coach with exceptional clinical knowledge in health and wellness, particularly in supplementation, nutrition, and exercise consultations.
• Self-starter mentality with a "roll up your sleeves" attitude.
• Relentlessly focused on optimization and reaching goals.
• Possess judgment, strong work ethic, professionalism, and integrity.
• Understanding of basic math functions (division, multiplication, percentages).
• Punctual attendance and ensures work responsibilities are covered when absent.
• Demonstrated accuracy and thoroughness in execution of assigned tasks.
• Bachelor’s degree in Nutrition, Exercise Science, Physiology, Biochemistry, Health Science, Kinesiology or related field or equivalent experience.
• CPR/AED/First Aid Certification.
• At least five years of health-related teaching or coaching experience as a Personal Trainer, Fitness Instructor, Coach, or Nutrition Counselor.
• Ability to maintain strict confidentiality regarding sensitive patient information and proprietary information.
• Passionate about longevity, healthy aging, healthcare, and committed to personal self-care, healthy lifestyle, and personal growth.
• Must be professional, neat, and well-groomed in appearance.

Nice To Haves

• Familiarity with HIPAA compliance and healthcare best practices.
• American College of Sports Medicine (ACSM) Certification.
• 2+ years of client and/or patient facing sales/retail or service industry experience, with demonstrated responsibilities within administrative or operational support roles.
• Certified Medical Assistant (CMA) certification.

Responsibilities

• Act as the initial point of contact for patients, ensuring an exceptional 5-star experience.
• Educate members on proper nutrition and exercise regimens based on individual health and lifestyle assessments, laboratory findings, and diagnostic studies.
• Complete initial consultations with patients.
• Revise patient intake forms to create custom dietary and exercise regimens.
• Manage patient interactions via health coach application, SMS messaging, and video conferencing for consultations and support.
• Track and schedule consultations for follow-up appointments.
• Meet with Center physicians, PHCs, and patients.
• Answer phones, emails, and texts.
• Order patient lunches.
• Assist in the closing-out of consultations to deliver a seamless client experience.
• Serve as a clinical liaison between physicians and patients for comprehensive healthcare memberships.
• Upsell services and products to increase member acquisition and retain the current patient base.
• Process patient requests and maintain files in the Electronic Medical Record (EMR).
• Prepare summary sheets of lifestyle recommendations based on health and lifestyle questionnaires and labs.
• Educate members on the importance of nutraceuticals and recommend supplementation.
• Assess current eating habits and educate members on proper nutrition.
• Conduct fitness assessments including body composition, cardiovascular endurance, muscular strength and endurance, flexibility, balance/posture, and core strength.
• Educate members on the importance of weight training, cardiovascular activities, flexibility, and balance, and design/refine their current programs.
• Maintain patient information in compliance with HIPAA regulations and state and federal statutes.
• Complete program close/conversion processes and any necessary changes per the center physician.
• Receive and process all orders from patients (prescription, OTCs, nutraceuticals).
• Maintain the center team's calendar appointments.
• Perform office maintenance and coordination, including arranging repairs, managing deliveries, ordering supplies, and ensuring the office is presentable.
• Track consultations and follow up when there is no response.
• Perform administrative tasks such as scanning, filing, data entry, and answering phones.
• Schedule lab reviews and patient follow-ups virtually and/or in-person.
• Educate patients by providing medication and diet information and instructions, and answering questions in conjunction with the physician.
• Complete records by recording patient examination, treatment, and test results.
• Update job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
• Enhance Center reputation by accepting ownership for new requests and exploring opportunities to add value.
• Handle medications, including counting, recording doses, and explaining how to take them.
• Ensure assigned center exceeds sales targets, with responsibility for direct oversight and selling/education.
• Optimize in-store merchandising and brand presentation.
• Conduct regular inventory checks and elevate issues to leadership.
• Meet regularly with leadership for center business review meetings and strategic planning for sales/retail objectives.
• Perform any other assigned administrative duties as required.
• Maintain regular and reliable attendance.

Benefits

• 100% employer-paid employee medical, dental, vision, short-term disability and life insurance/AD&D for eligible employees
• Voluntary health benefits (life insurance, critical illness, and accident coverage)
• Health Savings Account with company contributions (subject to plan selection)
• Employee Assistance Plan (EAP)
• Worldwide Emergency Travel Assistance Program
• Paid vacation, sick, bereavement and jury duty for eligible employees
• 10 paid holidays annually
• Education assistance program
• Employee Referral Program
• Paid volunteer time off and team events
• Generous 401(k) company match
• Gym dues reimbursement
• Employee Discounts
• Other great perks and benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level