Patient Experience Coordinator

Hamilton Health Sciences • Hamilton, ON

3d

About The Position

Responsible to the Manager, of Patient Experience, the Patient Experience Office Coordinator is responsible to support operations of key areas of the program to ensure efficient and effective processes including: triaging and/or responding to patient, family or customer complaints, compliments or suggestions; providing administrative support to the program as required; managing and maintaining comprehensive data systems to meet the needs of the Patient Experience which may include data collection; Maintenance, coordination and corporate support of data systems including designing and writing reports ;assisting with the coordination of educational events.

Requirements

• College Diploma/Degree in Business Administration, Office Administration, or equivalent
• Minimum 5 years experience in a health care setting, with a thorough understanding of the organization
• Demonstrated ability to work collaboratively with multidisciplinary teams
• Demonstrated experience with customer service or patient relations- with knowledge of complaint or incident management processes
• Demonstrated abilities to: respond positively to change, work on own initiative, organize and set priorities, to problem solve, organize and develop systems which create efficient work flow, meet timelines and work effectively in a team environment
• Excellent demonstrated communication (written and verbal), interpersonal and conflict management skills that promote co-operation and teamwork
• Demonstrated excellent analytical, data management skills
• Highly computer literate, including demonstrated working knowledge of Microsoft Word, Excel, Outlook, Access and Powerpoint
• Demonstrated high level of maturity, discretion and ability to work with highly confidential information
• Demonstrated ability to maintain impartiality, objectivity, diplomacy and confidentiality, including an understanding and appreciation for cultural, religious and other individual beliefs
• Demonstrated evidence of commitment to continuous learning through pursuit of educational endeavours

Nice To Haves

• Experience related to videography production
• Medical terminology

Responsibilities

• Triaging and/or responding to patient, family or customer complaints, compliments or suggestions
• Providing administrative support to the program as required
• Managing and maintaining comprehensive data systems to meet the needs of the Patient Experience which may include data collection
• Maintenance, coordination and corporate support of data systems including designing and writing reports
• Assisting with the coordination of educational events

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree