Patient Experience Coordinator

21st Century Rehab, PC • Indianola, IA

2d • Onsite

About The Position

Looking for a company that truly values you? Join Indianola Physical Therapy! We are a physical therapist-owned outpatient clinic in Indianola, Iowa, seeking a part-time or full-time Patient Experience Coordinator to support our busy clinic. The ideal candidate has front office experience (medical background a plus), excellent customer service skills, strong attention to detail, a positive attitude, and a collaborative spirit. Be a part of a supportive team that prioritizes both patient care and employee satisfaction.

Requirements

• Demonstrated commitment to delivering excellent customer service in a healthcare or service-oriented environment
• Strong interpersonal skills with the ability to communicate effectively and professionally with patients, physicians, and other members of the healthcare team.
• Proficient in data entry and comfortable working within various computer systems and electronic platforms.
• Ability to learn and navigate office software and systems efficiently
• Skilled in operating standard office equipment and technology.
• Solid understanding of and ability to follow organizational policies, procedures, and confidentiality requirements (HIPAA compliance).
• Effective verbal and written communication skills to ensure clear and compassionate interaction with patients and colleagues.
• Team-oriented mindset with the ability to work collaboratively as well as independently.
• Highly organized with strong attention to detail and the ability to manage multiple tasks in a dynamic environment.

Nice To Haves

• Front office experience
• Medical background
• Experience with Google Workspace is a plus.
• Prior experience in a medical or healthcare setting is preferred, particularly with insurance verification.

Responsibilities

• Greeting patients and visitors with a positive and welcoming first impression, provide courteous, professional, and compassionate assistance. Respond to inquiries by offering non-medical information or directing individuals to the appropriate person or department.
• Schedule, reschedule, and cancel patient appointments in accordance with clinic policies. Ensure daily schedule is maintained efficiently to support smooth clinic operations.
• Assist patients in understanding their insurance coverage by coordinating with insurance providers and verifying benefits to support informed decision-making.
• Work independently and as a part of a team to complete daily responsibilities. Stay informed about clinic and organizational updates by attending meetings, reading emails, and reviewing materials on the company intranet.
• Maintain patient confidentiality and adhere to all HIPAA and organizational privacy regulations.
• Accurately record and monitor daily, weekly, and monthly metrics. Perform basic data entry and administrative duties as assigned
• Work a consistent and reliable schedule during regular business hours.
• Perform other tasks and responsibilities as assigned by Clinic Director to ensure the effective and smooth operation of the clinic.

Benefits

• We follow all current public health guidelines to ensure a safe work environment. Requirements may include routine health screenings or vaccination policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed