Patient Experience Coordinator

Piedmont Healthcare Inc.•Augusta, GA

About The Position

Experience the advantages of real career change. Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Requirements

H.S. Diploma or General Education Degree (GED) Required or Four (4) years of additional related work experience can be substituted for HS Diploma or GED requirement.
1 year hospital experience in a position requiring interaction with multiple departments. Required or 4 years additional related work experience can be substituted for degree requirement (5 years total). Required

Nice To Haves

Bachelor’s Degree with an emphasis in social and behavior science or public relations-related field
Patient Representative experience

Responsibilities

Ensuring response to patients', family members', and visitors' requests, complaints, and concerns.
Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources.
Facilitating problem resolution.
Leading activities of patient representatives and providing the director with administrative support.